Version 3 Sure Signal (Power - flashing, Internet - solid orange, In Service - off, In Use - off

[McSwindle]

Hi

I'm having issues with my sure signal, as requested, here are my following results:

Speed Test:

Ping 21ms

Download 15.31Mbps

Upload 0.67Mbps

Ping Test:

To Coventry, 100 miles

Ping 27ms

Jitter 5ms

IP Address:

92.27.238.14

Sure Signal Serial Number:

42151251263

Traceroute:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.1.1
2 19 ms 19 ms 19 ms host-62-24-254-203.as13285.net [62.24.254.203]
3 20 ms 18 ms 19 ms host-78-151-228-57.as13285.net [78.151.228.57]
4 20 ms 19 ms 20 ms host-78-151-228-52.as13285.net [78.151.228.52]
5 22 ms 20 ms 23 ms host-78-144-8-209.as13285.net [78.144.8.209]
6 22 ms 21 ms 21 ms host-78-144-11-113.as13285.net [78.144.11.113]
7 23 ms 21 ms 59 ms lndgw2.arcor-ip.net [195.66.224.124]
8 24 ms 22 ms 22 ms 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[ChazzD]

@McSwindle

I've had a look over all the information you've provided and can see that your upload speeds are quite low compared to what we'd expect to see. You'll need to discuss this with your Internet service provider. 

Please try connecting your Sure Signal in another location, such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours.

We'll then be able to determine if the problems are specific to your location and router or with the Sure Signal itself.

It's also worth trying another Ethernet cable so we can rule out the connection as the problem.