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Solution
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Jenny
This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:
- Power: Flashing
- Internet: Off
- In Service: Solid Orange
- In Use: Solid Orange
Cause
This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network
Troubleshooting
Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:
- Your speed test results from here
- Your ping test results from here
- Your external IP address from here
- Your Sure Signal serial number
- The results of a traceroute
Traceroute command:
On a PC:
- Click on Start and select Run
- Type CMD into the Run box and press enter/click ok
- A black box will appear
- In this box type tracert 212.183.133.177 press Enter
- Paste the output of this command into your reply
On a Mac:
- Open Terminal (Applications, Utilities)
- Type 'traceroute 212.183.133.177'
- Press Enter
This will help us get the quickest possible resolution for you.
Thanks
LeeH
Hello,
I have had a Sure Signal running for some time at one of our sites but in the last few weeks it has stopped working and showing the above LED status.
Nothing has changed at this site i.e. router or internet changes & all recomended ports are open.
Speed Test
Ping: 15ms
Download Speed: 1.86Mbps
Upload Speed 0.77Mbps
http://www.speedtest.net/my-result/3365467701
Ping Test
http://www.pingtest.net/result/94547010.png
My IP Address: 81.171.129.41
S/N: 40131151603
Trace from the Router:
Tracing the route to 212.183.133.177
1 212.125.95.163 12 msec 20 msec 12 msec
2 195.157.0.1 12 msec 16 msec 12 msec
3 195.157.3.125 16 msec 16 msec 16 msec
4 212.113.9.105 16 msec 12 msec 12 msec
5 4.69.139.120 12 msec 12 msec
4.69.139.88 16 msec
6 * * *
7 195.50.118.230 12 msec
195.50.124.138 12 msec
195.50.124.26 12 msec
8 195.2.30.61 16 msec 16 msec 44 msec
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
Trace from My PC:
tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 13 ms 12 ms 13 ms unallocated.star.net.uk [212.125.95.163]
3 12 ms 12 ms 14 ms g2-1-0-t6-cr1.router.uk.clara.net [195.157.0.1]
4 13 ms 13 ms 15 ms tengige0-0-0-7-t6-mse1.router.uk.clara.net [195.157.3.125]
5 13 ms 13 ms 12 ms xe-11-3-1.edge6.London1.Level3.net [212.113.9.105]
6 13 ms 15 ms 13 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]
7 * * * Request timed out.
8 13 ms 13 ms 15 ms CABLE-WIREL.edge3.London1.Level3.net [195.50.124.26]
9 14 ms 13 ms 14 ms 195.2.30.61
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Hi james,
I can see that my colleague performed a resync at 17:01 today.
You just need to reset it now.
Find out how to do that here:
- Unplug the ethernet cable from the Sure Signal.
- Locate the button on the base of the box next to the Ethernet ports.
- Press and hold the button for approximately 30 seconds.
- Once the lights come back on, release the button.
- Plug the cable back in.
- Allow around one hour for the Sure Signal to come back online.
Let us know if that makes a difference.
Thanks
Ian
