Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[chrisgrant]

Having this problem too - details as follows:

Speed test

Download 36.61

Upload 7.04

Ping

19ms jitter 1ms

IP Address

46.208.15.185

serial no 40132622263

Trace route results

C:\Users\chrisgrant.FLC.000>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms dsldevice.lan [192.168.1.254]
2 13 ms 13 ms 15 ms lo0.11.central11.pcl-bng02.plus.net [195.166.130
.152]
3 17 ms 14 ms 14 ms irb.11.PCL-CR02.plus.net [84.93.249.98]
4 14 ms 16 ms 27 ms ae2.pcl-cr01.plus.net [195.166.129.6]
5 15 ms 15 ms 21 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 19 ms 16 ms 17 ms lndgw2.arcor-ip.net [195.66.224.124]
7 16 ms 16 ms 16 ms 85.205.0.86
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Any ideas / solutions please?

Chris

[vodafonearecrap]

cross posted...

Same issue for me too.

Got the box today, turned on port forwarding for all the required ports.

I can see NAT sessions being initialised to 212.183.131.132 and 212.183.133.182 on a regular basis and there is data throughput consistently around 10kbps each direction.

The box itself goes through a sequence:

- internet light flashes for a while with power light static

- then lights 3 and 4 go orange static for a minute or so with the power light flashing

- then back to internet light flashing again (power light static)

My serial number is 40124220860

External IP is 80.177.168.221

I have also tried turning DMZ on and disabling firewall - no joy

Tracert:

1 1 ms 1 ms 1 ms VIGOR.router [192.168.0.1]
2 46 ms 45 ms 45 ms anchor-hg-3-lo100.router.demon.net [194.159.1
4]
3 47 ms 45 ms 44 ms anchor-access-4-s2010.router.demon.net [194.2
3.37]
4 45 ms 46 ms 45 ms gi7-0-0-dar4.lah.uk.cw.net [194.159.161.94]
5 46 ms 45 ms 45 ms xe-11-1-0-xur1.lns.uk.cw.net [193.195.25.34]
6 46 ms 48 ms 45 ms xe-0-3-0-xur1.lns.cw.net [194.70.97.66]
7 56 ms 46 ms 47 ms ae0-xcr1.lnt.cw.net [195.2.30.6]
8 48 ms 47 ms 48 ms vodafone-gw1.cw.net [195.59.77.26]
9 50 ms 47 ms 48 ms 85.205.116.6
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

ping result:

ping 46ms

jitter 1ms

speedtest:

down 2.47mbps

up 0.25mbps

Please help?

[Robertalanjames]

Hi Lee,

Can you help??

Download speed: 7.09 Mbps

Upload speed: 0.84 Mbps

Ping: 40 ms

Jitter: 2ms

External IP address: 86.31.137.101

Cheers,

Rob

[davew-online]

Hi,

Same problem for me, here are the details:

Download speed 2.42M

Upload speed 0.67M
Ping 28mS
Jitter 2mS

IP 2.218.227.244

S/N 40123655348

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  myrouter.home [192.168.0.1]
  2    27 ms    26 ms    25 ms  02dae3fe.bb.sky.com [2.218.227.254]
  3     *        *        *     Request timed out.
  4    35 ms    31 ms    31 ms  te0-4-0-0.pr1.enlba.ov.easynet.net [89.200.135.9
0]
  5    28 ms    39 ms    30 ms  027808fc.bb.sky.com [2.120.8.252]
  6    27 ms    27 ms    27 ms  195.50.122.113
  7    44 ms    48 ms    45 ms  195.50.122.66
  8    42 ms    40 ms    40 ms  85.205.116.10
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.

Many thanks for your help.

[ntosney]

I have exactly the same problem!

Port forwarding is setup correctly, static IP assigned and VSS setup as a DMZ host on the firewall.  I can see NAT sessions being established through my router from the VSS3 to the Vodafone servers, but it still won't work.

Speedtest.net results

Ping = 16ms

Download speed = 37.34 Mbps

Upload speed = 7.79 Mbps

Public IP = 82.70.165.132 (Zen Internet - Draytek Vigor IPPBX 2820 Router)

VSS S/N = 42151240555

Tracing route to 212.183.133.181 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.10.1.240
2 16 ms 16 ms 15 ms losubs.subs.dsl3.th-lon.zen.net.uk [62.3.84.25]

3 24 ms 16 ms 20 ms ae1-117.cr2.th-lon.zen.net.uk [62.3.84.197]
4 18 ms 17 ms 18 ms ldngw1.arcor-ip.net [195.66.224.209]
5 17 ms 18 ms 17 ms 85.205.0.86
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.

Dealt with Vodafone support on the phone several times, but they just run the same old checks!!!  Have you changed your Ethernet cable?  Do you have port forwarding enabled? Please read out the ports? Do you have a static IP assigned?  Please reset and leave it for 6 hours, then call back and we can help you.  I wait, call back and go through the same stuff all over again.

The last advice was to take my VSS3 back to the shop and exchange it.  I've done that and still have exactly the same problem (Yes, I registered it before trying again).

Please help...

[robinv2]

Hi,

I can't believe i'm back here again. I had a month of trouble over xmas with a netgear D3700 router - i took it back to the shop and replaced it with a dlink modem an dlink router and it all just worked!!! Until last week

I had to reset the modem - the sure signal stopped working. I noticed that it had acquired a different IP so i corrected the port forwarding and it all started working again amost immediately. Then a couple of days later the internet dropped again and so i rebooted the modem again and ever since the VSS has refused to authenticate. So it was all working fine, now its not. I've spoken to Zen my ISP and checked all the port forwarding and it's all as it was. I called vodafone and they did a reset and assured me it would all be working again in a couple of hours - that was yesterday. I've changed the reserved IP, i've added the BT customers port (assuming you need to do that if you pay BT for your phone line although i've never had to before?), all to no avail. As before i get different methods of resetting the VSS3 depending on who you speak to. I just tried the 30 sec hold as mentioned in this thread but the lights all remained as they were until i let go of the button at which point it went back to the solid power button and began the cycle of a slow flashing internet light which then drops to the flashing power and two steady orange lights of not being able to authenticate.

It's immensely frustrating and driving myself and my wife completely loony. Especially when there doesnt seem to be anything i can do. I run a company that builds computers, i do tech support everyday and usually there's some logic and route to a solution involved but this little box just makes me want to weep.

Anyway - speed has been tested by voda engineers a number of times, it's fine.

Here's the trace route:

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     2 ms  192.168.1.1
  2    25 ms    26 ms    26 ms  losubs.subs.dsl5.wh-man.zen.net.uk [62.3.83.10]

  3    26 ms    40 ms    27 ms  no-dns-yet-62-3-86-25.zen.co.uk [62.3.86.25]
  4    26 ms    25 ms    35 ms  ge-2-0-0-0.cr1.wh-man.zen.net.uk [62.3.80.49]
  5    33 ms    32 ms    32 ms  ge-3-0-0-0.cr2.th-lon.zen.net.uk [62.3.80.45]
  6    33 ms    34 ms    36 ms  LDNGW1.arcor-ip.net [195.66.224.209]
  7    33 ms    34 ms    33 ms  85.205.116.14
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.....all the way to 30

Trace complete.

S/n - 40123613263

IP: 82.69.94.210 

Pingtest - B+

As always i wait eagerly for your help

Thanks

Robin

[Retired-Lee]

Hi Robin,

Thanks for your post.

I've checked through the details you've given and everything seems to check our fine.

The VSS last connected with our servers on 7 February and we've done a resync since then but it doesn't look like it's kicked it into life.

Can you try the VSS on another connection such as at a friend or relative's house? This will help us understand whether the internet drops have made anything malfunction in your VSS.

Cheers,

LeeH

[robinv2]

Hi Lee,

I finally managed to get to somewhere i could plug in the VSS - not easy when you live and work in the sticks.

Plugged in - got solid power light and then a slow pulsing silver globe - that's it, nothing else. Obviously i wasnt able to mess about with port forwarding as this is someone elses system.

So where does that leave us?

Thanks
Robin

[AWC11]

Hi Lee

I have had this problem since November and now need to get this workin please

IP address 159.59.3.130

Ping 13ms

Jitter 1ms

Download 1.96mb

Upload 1.92mb

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Andrew.Caine>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  aacbc1 [192.168.1.1]
  2     1 ms    <1 ms    <1 ms  195.59.3.129
  3     6 ms     6 ms     5 ms  e1-0-1-0-42-ycr1.bsh.cw.net [195.59.1.225]
  4    13 ms    12 ms    13 ms  so-2-2-1-xcr2.lsw.cw.net [195.2.2.13]
  5    11 ms    11 ms    11 ms  ae0-xcr1.lsw.cw.net [195.2.28.229]
  6    27 ms    10 ms    11 ms  xe-9-2-1-xcr1.lnt.cw.net [195.2.30.94]
  7    12 ms    16 ms    14 ms  vodafone-gw1.cw.net [195.59.77.26]
  8    12 ms    13 ms    12 ms  85.205.116.10
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *

Look forward to your reply

Andy

Serial number 40124113628

[Retired-Andy]

Hi AWC11,

Thanks for the information you’ve posted. Everything looks fine with the traceroute up to the point it reaches our servers.

I’ve checked your serial number and can see that it’s not connected to our servers since you activated it.

I’ve also checked the IP address you provided (159.59.3.130) and it’s showing as being based in the USA. If this is the case then our systems will only recognise UK based ISP’s which would account for the issues you are seeing. Your alternatives would be to change ISP’s to a UK based one or contact your ISP (if they are UK based) and ask them to update their details on the RIPE database and we can get the details added to our whitelist.

Thanks

Andrew