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VeryMe rewards

3: Seeker

Nice cut and paste Adam!!

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12: Established

@Adam wrote:

We’re gradually rolling out VeryMe Rewards to our customers. If you meet our eligibility criteria and are still seeing an error page, rest assured that we're working hard to get everyone access soon. It's something we're focused on getting resolved and really appreciate your patience. 


Adam i simply don't believe you.

My brain training puzzle site - It's good go look

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2: Seeker

Hi Adam

 

I am elidgable for VeryMe Rewards as I said, it used to work up until I had a number change. It would be great if this service could get fixed much sooner rather than later.

 

Thanks

 

Barry :-)

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3: Seeker

Don’t hold your breath. Ive been waiting over a month now.

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3: Seeker

I never tried VeryMe prior to my phone number change (via PAC) - is it possible that they're not updating their phone number lists from the default vf numbers?

 

 

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12: Established

@peakrodent wrote:

I never tried VeryMe prior to my phone number change (via PAC) - is it possible that they're not updating their phone number lists from the default vf numbers?

 

 


No. I've been a Vf customer, and only a Vf customer, for 19 years.

My brain training puzzle site - It's good go look

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3: Seeker

Oh dear...not good!  They really don't have many excuses for being rubbish do they?

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3: Seeker

Now they're texting me saying I can get a free breakfast!  Errr....thanks.  if only VeryMe actually worked!

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3: Seeker

So the Vodafone conversation this morning...

 

Sunil : This offer is no more available right now
Sunil : I've just confirmed with our concern team
Chris : What?
Sunil : This offer was valid till 31st Dec
Chris : What offer?
Sunil : Veryme rewards
Chris : So you've stopped the veryme rewards?
Chris : But I tried getting it since the start of December?!
Chris : So you're telling me that you've stopped it now, my friends whos on Vodafone have had plenty of offers and I get nothing?!
Sunil : We are sorry for all the inconvenience
Chris : That's not good enough! Constant lies from customer service
Sunil : I wish I could help you out with this however its not possible get the veryme reward now

 

 

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3: Seeker

Something tells me we'll still be posting on here in 2021 with Vodafone peddling the "eligibility" line, the "we're rolling it out and we'll get to everyone evenetually" line and a bit of "that offer is no longer applicable" misinformation for good measure.

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4: Newbie

If VeryMe is now finished why do we still have the button for it on the app? It might just attempt to load the offers and then resort to an error page but it still exists.

 

Hubby started getting texts of offers but I've never got any further than the page trying to load. I must admit I'm more than a little peeved that others have had money off and extra data before VeryMe didn't work and I've had nothing but a headache

 

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3: Seeker

@peanuckle wrote:

If VeryMe is now finished why do we still have the button for it on the app? It might just attempt to load the offers and then resort to an error page but it still exists.

 

Hubby started getting texts of offers but I've never got any further than the page trying to load. I must admit I'm more than a little peeved that others have had money off and extra data before VeryMe didn't work and I've had nothing but a headache

 


And they're still posting about veryme rewards on their fb page. It's lies after lies from customer service. 

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4: Newbie

Really looks like the promotion has finished doesn't it? I accept that they can't give us all the promotions we've already missed but it gets my goat that some people have had compensation for not being able to access VeryMe but the rest of us just get lies and ignored.

Capture.JPG

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12: Established

I've just responded to their tweet, which was published 2hrs ago:

 

https://twitter.com/VodafoneUK/status/1087651082556375040

 

Might be worth a few others commenting on their tweet.

Sent from my Google Pixel 3XL

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12: Established

I don't know why I bother, I contacted Vodafone on Twitter and got asked to DM them, this is their final response:

 

"If you have text ACCESS to 97888 then please rest assured that it is being investigated. We are aiming to give every eligible customer access in the next My Vodafone app update. Unfortunately we don't have a time frame on this. I advise you keep checking the app in the meantime. Thank you for your patience. James"

 

Sent from my Google Pixel 3XL

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2: Seeker

Hi

 

I'd text ACCESS to 97888 several times. Last Tuesday evening I spoke to a very sympathic and kind CS representative. I explained I'd text ACCESS to 97888 several times and still couldn't access VeryMe Rewards even though I was able to access it before I changed my number. He explained to me that VeryMe wasn't attached to my mobile number and he would get my issue fixed. I was placed on hold for about 5 minutes, he came back and said he spoke to the relevant department and it would be up and running between 2 minutes and 3 days. He also said he would phone me back on Friday evening.

 

Thursday morning I was able to access VeryMe again and he did ring me back on Friday evening just to check everything was working again :-)

 

Just keep hounding VF until it gets sorted :-)

 

Barry :-)

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4: Newbie

The Facebook team made things slightly more clear. Both of our accounts were originally pay as you go before we got contracts so perhaps that's why?

 

"Regrettably, we're having a technical issue with the data that is being fed through from some customers Vodafone accounts. Just like yours, people who are on monthly contracts are being logged as Pay as You Go and because there has been no top-up's recorded, it is not giving you access to VeryMe Rewards. (Pay as You Go customers have to have topped up at least £10 in the last 60 days to have access).

The technical team are fully aware of the issue and are currently working on a fix but unfortunately they can't give us a time frame on when it is going to be sorted. At the moment all I can advise to do is to keep checking VeryMe Rewards. Please ensure that your My Vodafone app is fully up to date by completing any system updates, or re-installing. In doing so, this will mean that your My Vodafone app is ready to receive the addition of VeryMe Rewards as soon as it is ready. "

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Moderator

Hi @chrislee_88 I do apologise for the information you've been given here, it's not correct. It's an ongoing action that we're trying to get resolved and allow all of our customers to access the VeryMe rewards. I absolutely understand it's not ideal that all aren't able to access this, but we really are trying to find a fix for this. 

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3: Seeker

@Adam wrote:

Hi @chrislee_88 I do apologise for the information you've been given here, it's not correct. It's an ongoing action that we're trying to get resolved and allow all of our customers to access the VeryMe rewards. I absolutely understand it's not ideal that all aren't able to access this, but we really are trying to find a fix for this. 


Thank you Adam that's good to know. It didn't seem right when I was told that. It's disappointing that the customer service team doesn't really know what's happening but seems like the forum and Facebook team do. 

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Highlighted
3: Seeker

I wonder is my problem similar to BarryMcKelvey above. As soon as I joined Vodafone, I switched my number out and the most obvious scenario is that VeryMe isn't syncing to me because of the new number being ported over.

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