Vodafone Sure Signal version 3 - not working

[rosscouk]

Hi there,

I have had my Vodafone Sure Signal version 3 for a while now but it has been playing up for the last two weeks or so. Mine does get very hot so I tend to turn it off over the weekend, week nights and when I plug it back in it used to take about ten minutes before I had two solid white lights. However now, when I plug in, I tend to get a solid red light and nothing else. On every third restart or so, I get one flashing white light but it doesnt finish.

For two years, I had plugged the Sure signal into a switch connected to a homeplug and it worked perfectly. I have tried it now with homeplugs and directly into the router with no change. 

Trace route here

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Users\Ross Hamilton>cd/

C:\> tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 3 ms 3 ms 2 ms bthub [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 11 ms 10 ms 13 ms 31.55.187.180
5 10 ms 9 ms 9 ms core1-hu0-7-0-1.southbank.ukcore.bt.net [195.99.127.180]
6 11 ms 10 ms 10 ms host213-121-193-203.ukcore.bt.net [213.121.193.203]
7 10 ms 10 ms 10 ms t2c3-et-7-3-0-0.uk-lon1.eu.bt.net [166.49.211.230]
8 10 ms 11 ms 10 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\>

[Colleen]

@rosscouk So we can take a look into this, please let us know your Sure Signal serial number. 
We'll then be able to help resolve your query 😊

[rosscouk]

Thanks for coming back, its 42160587269

[John]

@rosscouk I've resynced your Sure Signal.
Please wait 6 hours before resetting the device - please let us know how you get on after this time.

[gsmsecure]

Hi

If it is getting hot then this maybe the initial phase prior to complete failure and the output voltages from the power supply internally are out of specifications.

It should be replaced as many others overheating have been. If within warranty, claim under this otherwise you'll need to let it completely fail in order to get a replacement unless you can convince Vodafone otherwise.

They do run hot but should not be in excess of 55 degrees C near where the logo is located.

If it is the start of failure then expect a large bang with a flash of light and more than likely the mains breaker of the supply circuit tripping.

More info..

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...

[rosscouk]

Hi there - no real change from previously. When I plug in, after a while it just stays on solid red light, every 1 out of 5 tries (e.g. taking out and plugging in again) I get a flashing white light for a while but never connects.

Do I need to register it again or do anything else?

[John]

@rosscouk So we can take a look into your Sure Signal query in more depth, I've sent you a private message with details on how to get in touch.

[rosscouk]

Thanks John, I have submitted the form.

[rosscouk]

No lights whatsoever this morning. hmmmm

[gsmsecure]

Hi Ross

As suspected it was in it's last throws before popping it's mortal coil.

Time for a replacement...

No doubt someone will be in touch to arrange. In the meantime can you call Consumer Direct and log the failure with Trading Standards for their records.

Mention that West Berkshire Trading Standards have an already open case and your details should be registered against the product in order that they can trawl the system.