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02-10-2017 10:17 AM
Hi there,
I have had my Vodafone Sure Signal version 3 for a while now but it has been playing up for the last two weeks or so. Mine does get very hot so I tend to turn it off over the weekend, week nights and when I plug it back in it used to take about ten minutes before I had two solid white lights. However now, when I plug in, I tend to get a solid red light and nothing else. On every third restart or so, I get one flashing white light but it doesnt finish.
For two years, I had plugged the Sure signal into a switch connected to a homeplug and it worked perfectly. I have tried it now with homeplugs and directly into the router with no change.
Trace route here
Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.
C:\Users\Ross Hamilton>cd/
C:\> tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 3 ms 3 ms 2 ms bthub [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 11 ms 10 ms 13 ms 31.55.187.180
5 10 ms 9 ms 9 ms core1-hu0-7-0-1.southbank.ukcore.bt.net [195.99.127.180]
6 11 ms 10 ms 10 ms host213-121-193-203.ukcore.bt.net [213.121.193.203]
7 10 ms 10 ms 10 ms t2c3-et-7-3-0-0.uk-lon1.eu.bt.net [166.49.211.230]
8 10 ms 11 ms 10 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\>
03-10-2017 05:06 PM
Thanks for coming back, its 42160587269
04-10-2017 05:44 PM
@rosscouk I've resynced your Sure Signal.
Please wait 6 hours before resetting the device - please let us know how you get on after this time.
04-10-2017 11:29 PM - edited 04-10-2017 11:33 PM
Hi
If it is getting hot then this maybe the initial phase prior to complete failure and the output voltages from the power supply internally are out of specifications.
It should be replaced as many others overheating have been. If within warranty, claim under this otherwise you'll need to let it completely fail in order to get a replacement unless you can convince Vodafone otherwise.
They do run hot but should not be in excess of 55 degrees C near where the logo is located.
If it is the start of failure then expect a large bang with a flash of light and more than likely the mains breaker of the supply circuit tripping.
More info..
It is important to report all failed SureSignal V3 using the links below to:
BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact
Trading Standards: Call them on 0345 4 040506
Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)
05-10-2017 10:22 AM
Hi there - no real change from previously. When I plug in, after a while it just stays on solid red light, every 1 out of 5 tries (e.g. taking out and plugging in again) I get a flashing white light for a while but never connects.
Do I need to register it again or do anything else?
06-10-2017 01:31 PM
@rosscouk So we can take a look into your Sure Signal query in more depth, I've sent you a private message with details on how to get in touch.
09-10-2017 09:15 AM
Thanks John, I have submitted the form.
10-10-2017 09:13 AM
No lights whatsoever this morning. hmmmm
10-10-2017 03:30 PM
Hi Ross
As suspected it was in it's last throws before popping it's mortal coil.
Time for a replacement...
No doubt someone will be in touch to arrange. In the meantime can you call Consumer Direct and log the failure with Trading Standards for their records.
Mention that West Berkshire Trading Standards have an already open case and your details should be registered against the product in order that they can trawl the system.
It is important to report all failed SureSignal V3 using the links below to:
BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact
Trading Standards: Call them on 0345 4 040506
Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)