Vodafone sure signal v2

[Susanls27]

Hi

I have bought a Vodafone sure signal v2 second hand and have registered it through the website to my address. It does not seem to be improving signal and keep getting emails saying that it has changed location. I believe that it has been deregulate red by the previous owner as it let me register on line.

Any help would be greatly appreciated.

Thanks

[Jenny]

Hi @Susanls27

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

[Susanls27]

Thanks Jenny

Please find information you requested below:

Ping 14ms
Download 35.62Mbps
Upload 12.00Mbps

(attachement removed for security)

[Retired-Simon]

Hi @Susanls27 

The attachment posted with your traceroute also included a mobile number.

Please could you resubmit the traceroute?

Thanks,

Simon

[Susanls27]

Sorry forgot to add serial number - 40121003731

[Apple_Fanboy]

Hi

I would recomend de-regestering and re-regestering your VSS or atleast logging in and changin the post code to a different one and them back again.

It would apear that the original registration didnt complete properly and the VSS cannot confirm its location, due to this it will not allow you to connect (it needs to know your location to be complient with requirements for emergency services) and will send you messages to let you know.