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My V1 gave up the ghost so now have a V3. It works fine with my number as the owner etc but wife and daughters numbers not recognised as they have no signal. I have removed them and re-added. I have rebooted their phones. I am getting extremely annoyed with the whole thing.
Solved! Go to best answer.
Regarding the other phones.
Just a thought but can you try turning Off any 4G setting in the phone to force it onto 3G to see if that forces the phone to connect to your SS.
Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.
Samsung One Ui 2.1 / Android 10.
Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
@threaders - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
VSS Traceroute command
On a PC:
This will help us get the quickest possible resolution for you.
I too have just got Sure Signal V3. It works fine with my phone (so no need to post our broadband speed results) but not my husband's. We have made sure his iphone 5s is on 3G and turned his wi-fi and phone on and off. I have called Vodafone many times and it has been restarted their end and it still doesn't work. I have also reset our end too and nothing. I was told by a operative that the SS was made by a human so not 100% reliable!
Very frustrating as it was fine with our V2!