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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73843 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229881 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203966 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal 3 - NO POWER

HelloUsing Sure Signal 3 for approx 10 months. Occasional issues but otherwise reliable.Now no power today (no lights). Troubleshooting based on lights does not inclide NO LIGHTS!Have performed pings, plug swaps, etc, but I assume all issues start wi...

nsrobins by 2: Seeker
  • 14303 Views
  • 4 replies
  • 0 thanks

Vodafone buys Phones4U

http://thenextweb.com/uk/2014/09/19/vodafone-buying-140-phones4u-stores-will-hire-900-former-employees-uk/

kids by Community Champion (Retired)
  • 15197 Views
  • 16 replies
  • 1 thanks

Galaxy S3 - No Fault Found

Hi, Returned a S3 to Vodafone in York, the screen flickers and then loses the network.  The network returns in about 20 seconds and then the phone works for a couple of minutes and then the problem repeats itself.  The shop saw the problem and return...

Vss 3 power flashing in use orange in service off

Hi there. I have vodafone sure signal 3 which has stopped working. It has a solid orange in use light, and a flashing power light. I have de registered and re registered : no joy. I have rebooted the bt home hub. Rebooted the vss: no joy. I've left i...

Could not activate mobile data network on IPhone 6

Hi,  My new iphone 6 says 'Could not activate mobile data network' every time I try to use the internet. I have just moved my number from EE to Vodafone yesterday. My postcode is OX4 1ER. The problem in permanent. Wi-fi works fine. I tried hard reset...

isauzun by 2: Seeker
  • 13741 Views
  • 3 replies
  • 0 thanks

Online tracker showing invalid details

Hello, I have ordered a new phone for my wife yesterday and when we put in the WEB order number in Order Tracker it replies saying the details are invalid. How can I track the order? I am happy to email support the WEB number if required. 

Proof of purchase galaxy s4

Hi! Around April 2013, I upgraded my account and got a galaxy s4. At that time, I didn't ask for a proof of purchase for this phone as I didn't need it, but I do now. Currently, I am a pay as you go customer and I live in Spain. I don't know what ste...

Barred iPhone 5

Hi there,I have been offered a iPhone5, which has been barred by Vodafone UK.I was told that it will work outside the UK, but I do not really believe that is true.If it does not work, is it possible to unbar it by getting in contact with Vodafone?And...

leiste22 by 1: Seeker
  • 13157 Views
  • 2 replies
  • 0 thanks

Sure Signal Extender

I have a Sure Signal connected to my Modem ( Hard Wire ) and a WiFi extender 15 meters away. However, I cannot get a phone signal in my shed, 5 meters further on. I do have an unused ethernet cable that can be plugged into the Sure Signal, and finish...

spock_gb by 2: Seeker
  • 16867 Views
  • 11 replies
  • 0 thanks

VSS 3 - Lights On but No 3G Signal on Phones

I have VSS3 that has been working without issue until the last couple of days, but I am now receiving no 3G signal on any of the phones in my household - they are all correctly registered and have worked perfectly until the last couple of days. I hav...

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