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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73747 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229862 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203326 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Order Queries

    If you’re waiting for your delivery of a shiny new Samsung Galaxy S8 or S8+ you can track your order with our Order Tracker.   We update this every hour with the latest information and delivery estimates, so if anything changes – you’ll know rig...

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Pay outstanding debt

Hai I am Suratha   The Mobile No: ########## pls outstanding payment pls  

Suratha by 1: Seeker
  • 674 Views
  • 1 replies
  • 0 thanks

Resolved! Sure Signal V1 not working after a reset

My daughter's iPhone 5s wasn't connecting to the Sure Signal, so I decided to do a reset as per the instructions on here. I've left it 24 hours now but it won't reconnect at all to anyone's phone now. Just the top light is on. I've checked the back a...

SureSignalv3 - BT Hub 5. Help!

Hi. I've spent a fair few hours ploughing through this forum collating advice given on how to get a BT Hub 5 work with a SureSignal. I've also gone through the Troubleshooting guides. I've followed instructions to the letter - but, no joy.Now, in a d...

HUB5 Grab2.png HUB5 Grab1.png
JohnRed by 4: Newbie
  • 2525 Views
  • 7 replies
  • 0 thanks

Rediculous phone bills

I had today received yet another rediculous phone bill from Vodafone!! £221 for a month when it is usually £137!! My allowance starts on 14th of every month. On the 16th of last month my sons phone received a text saying he had went over his data all...

Mobile data not working

Hey for the last three days I have not been able to access internet on my phone unless I'm connected to wifi I have tried to call customer service and I haven't been able to get through I spoke to the agents online and they haven't been able to help....

LOST SIM

Ive lost my sim n it has all my 2.900 points on it ive been saving them for a rainy day and really need them i have a new address too .

kimbo84 by 2: Seeker
  • 2521 Views
  • 4 replies
  • 0 thanks

Resolved! Early termination charge not including discount...

I re-graded yesterday onto a new SIM only deal with Vodafone after they agreed to discount the price plan.So I got a message saying "You get unlimited minutes, unlimited texts and 40GB at a cost of £40 per month (I've added a xx% discount which makes...

donnyguy by 16: Advanced member
  • 4255 Views
  • 7 replies
  • 0 thanks

Insurance replacement iPhone 6 has touch disease

I had my damaged iPhone 6 replaced via an insurance claim 6 months ago. Right from the off the phone was a little slow to respond to touch. I figured it was just me being impatient. It got gradually worse, I enquired in both Vodafone shops and Apple ...

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