I am extremely disappointed with Vodafones lack of customer service. With absolutely no regard for consumer satisfaction, they have ignored my pleas for help in dealing with issue.
Every time i call customer care, they speak as if this is the first time i am complaining.
I have cancelled my contract with Vodafone after a settlement because of poor service.
They agree to pay me back for the poor service aswell in wrtting.
They paid me back partially not full amount what they agreed to and now they are sending me debt collectors notice and my credit file is in mess.
I try contacting customer service, yesterday they said, we will refund you and resolve the problem with credit file.Today i recived another email from Debt collector so i called them again, they say we have no record of you calling or some accessing your account.And we cant help you.
I dont know whom to contact and how to resolve this issue.
I try their website, its says we are making changes and doesnt take me to complaints page.Again directs me to Phone/Chat which is of no use .
Please help
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