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24-06-2015 01:41 PM
hi i upgraded to the samsumg s6 online the other day on the 21 of june when i ordered the phone it said they come with a free set of head phones the same ones which now come with the s5 my phone arrived yesterday but with no head phones so i spoke to an advisore yesterday who told me to go to the vodafone store and they would give me the headphones . So after going there yesterday i was told the shop didnt have that sort of thing in store i would need to ring the upgrade team .
so today i have phoned the upgrade team and they are saying that i am not intitled to them as they are for the s5 only yet the advisore yesterday said i am as they were still on offer when i upgraded can some one please help me please to get this sorted
24-06-2015 04:41 PM
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.