iPhone 5S unlock problems

[Faizaxo]

I requested an unlock for my iPhone 5S two days ago and true to their word I received a response within 48 hours. The email said that my IMEI is not showing on Vodafone's database. I double checked just to confirm and it definitely is the correct IMEI and was bought from Vodafone.


Hoping someone can help with this.

[drey_p]

Hi there

Was the iPhone bought directly from Vodafone or was it bought through a third party?  Has the phone ever been exchanged under warranty?

[Faizaxo]

Directly from Vodafone and no it has never been exchanged under warranty.

[drey_p]

Thanks for clarifying that.  One of the eForum Team is going to need to take a look and see precisely what is going on with your unlocking.  They will need to drop you a Private Message with details of how to get in touch and will be along as soon as they can to do so.

[Retired-Andy]

Hi Faizaxo,

We’ll need to look into this for you.

Email us here and we’ll be in touch as soon as possible.

Thanks,

Andy