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iPhone 6 no service

Stevo1892
2: Seeker
2: Seeker

‎22-11-2014 05:48 PM

Hi, I revieved my new iPhone 6 on Tuesday (not an upgrade, a brand new contract) but I didn't get around to turning it on until Friday.
However from turning it on, and turning it on and off a few times since, it has never had a signal. I have logged into my vodafone and it says there are no numbers under my account.
There was also no literature with the phone. Just the iPhone in the parcel.
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3 REPLIES 3

jackofalltrades
5: Helper

‎22-11-2014 06:01 PM

Hi it sounds like the number is still in a reserved state. If you go online chat or speak to customer care they will activate it for you so you can start using it in a few hours and your online account should then automatically update in 24 hours. Hope this helps
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Stevo1892
2: Seeker
2: Seeker
In response to jackofalltrades

‎22-11-2014 07:57 PM

Thanks for your reply, I've tried online help to no avail but I shall call them in the morning, thanks again!
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jeffkinn
17: Community Champion
17: Community Champion
In response to Stevo1892

‎22-11-2014 10:58 PM

The sim needs to be activated - they are sent out unactivated as a security precaution.

 

Either call customer services or use Live Chat on the Vodafone website

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