iPhone 6 upgrade shambles!!!

[hewhocookseats]

Rang to order an iPhone 6 64GB on Monday as my phone had packed up.
Was told by upgrades that I would have the phone in 2-4 days. As I am on holiday I said I would accept this as long as this was the case as I use my phone for work and will need it next week.

Thought I would check the status of my order this morning only to find that I will not get the phone until 11th December at the earliest!

What a bloody shambles. When I have gone onto live chat all I get is a brick wall and not an ounce of an apology or some help.

Foolishly I asked if they would credit my account so that I could go and buy a cheap phone to keep me going. I may as well have been talking to a brick wall.

Am I right in assuming that others have been experiencing the same and will I really get my phone when they say so?

[Gemma]

Hi everyone,

We've recently edited a post in this thread as it breached our House Rules. Whilst we encourage conversation within the community, there are certain rules everyone must follow. This ensures the forum remains suitable for everyone, as well as being free from excess clutter.

The person whose post has been edited has been contacted privately.

If you're unfamiliar with the House Rules, please take a minute to view them here.

Thanks, 

Gemma

[Gemma]

Hi everyone,

@jabbamarfie – If you’ve not been refunded yet, so we can take a look, I’ve sent you a private message here, with how to send us your details.

@hewhocookseats – We can check this for you. Please contact us here.

@Exorangecustom – We’ll update here, as soon as there’s any further information for your order.

If you contact us here, we can double check your order.

Thanks,

Gemma

[NickMurray]

Not wanting to upset you more but I'm still waiting on a space grey 64gb iPhone 6 that I ordered on the 4th October. Who knows when you'll get the handset.

[Exorangecustom]

Oh well. Hope you get your phone soon. Please post when you do receive your phone. Merry Christmas.
Cheers

[Exorangecustom]

So I have finally received something from Vodafone. A lovely text to tell me that my order has been cancelled!
unsure why it has been cancelled. I'll pop in to the Vodafone shop tomorrow but I suspect that it might be something to do with getting 10% per week off the bill if the order isn't completed and the order being over 10 weeks old.