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iPhone 6s screen goes black when opening an app

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3: Seeker

Any one else have a problem with the 6s when I enter apps the screen goes black and I have to return to home screen and start again wondering if its meant to or weather it's worth popping it in to the shop only had phone 2days!

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1 ACCEPTED SOLUTION

Accepted Solutions
17: Community Champion

Hi,

 

Try

 

On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.

 

You could also try deleting the offending app and redownload unless it's a baked in app that came with the iPhone. 

 

Also try hooking up to iTunes , create a back up to iTunes and or iCloud and restore. 

 

If you have an  store local pop in and a front end specialist will help I'm sure. 

 

If no joy then keep in mind you have a 14 day cooling off period to request it's swapped out for a replacement. If obtained from Vodafone store go back there with paperwork. If from Vodafone online you'll need to request a returns bag from customer service. 

 

After that it's best to approach  via a https://www.apple.com/uk/retail/geniusbar/ appointment. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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12 REPLIES 12
Community Champion (Retired)
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17: Community Champion

Hi,

 

Try

 

On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.

 

You could also try deleting the offending app and redownload unless it's a baked in app that came with the iPhone. 

 

Also try hooking up to iTunes , create a back up to iTunes and or iCloud and restore. 

 

If you have an  store local pop in and a front end specialist will help I'm sure. 

 

If no joy then keep in mind you have a 14 day cooling off period to request it's swapped out for a replacement. If obtained from Vodafone store go back there with paperwork. If from Vodafone online you'll need to request a returns bag from customer service. 

 

After that it's best to approach  via a https://www.apple.com/uk/retail/geniusbar/ appointment. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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3: Seeker
Popped in to the storm front shop and it's a fault on iOS was told Apple are aware and I have to wait till there's a new update
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17: Community Champion

Hi

 

 

Its a fault then that I'm not seeing on my iPhone 6 Plus on iOS 9.0.2. 

 

I'd check the in store demo models to see what iOS they are on and ask if it's an inherent firmware issue then why is it not occurring on the in store units. 

 

Do do you have an  store local as I'd suggest speaking to them directly or use the Official  Online Chat Facility Here

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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4: Newbie

can u not do a restore, sometimes this will resolve the issue.

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3: Seeker
Yeah I have and so far it's worked and hasn't been doing it
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Community Champion (Retired)

Is this occurring with one specific app or when you go onto any app screen?

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17: Community Champion

@Hayleyftb wrote:
Yeah I have and so far it's worked and hasn't been doing it

Awesome news. 

 

Hope all is ok from now on. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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3: Seeker
It was any app sometimes it did it and some times it didn't was annoying
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17: Community Champion

I have had this happen to me as well on occasion - with the Audible app and also Whatsapp.  To clear it I go into switcher (double click on the home button)  swipe up on the app to clear it from memory. This usually works,

Jeffkinn_Sig.png

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Community Champion (Retired)

Pleased to hear you have sorted it out.

 

enjoy your phone

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4: Newbie

There are still a lot of Apps that are buggy with the new iOS 9.0.2 until updates are available, it might be wise to check before installing the app to see if it compatable. Glad you sorted it out.

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