main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

This is a locked archive and content on this page may no longer be up to date. These posts and threads have been archived for reference only.

Archive

iPhone 6s screen goes black when opening an app

SOLVED
View solved solution
Highlighted
3: Seeker

Any one else have a problem with the 6s when I enter apps the screen goes black and I have to return to home screen and start again wondering if its meant to or weather it's worth popping it in to the shop only had phone 2days!

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
17: Community Champion

Hi,

 

Try

 

On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.

 

You could also try deleting the offending app and redownload unless it's a baked in app that came with the iPhone. 

 

Also try hooking up to iTunes , create a back up to iTunes and or iCloud and restore. 

 

If you have an  store local pop in and a front end specialist will help I'm sure. 

 

If no joy then keep in mind you have a 14 day cooling off period to request it's swapped out for a replacement. If obtained from Vodafone store go back there with paperwork. If from Vodafone online you'll need to request a returns bag from customer service. 

 

After that it's best to approach  via a https://www.apple.com/uk/retail/geniusbar/ appointment. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View solution in original position

View more options
12 REPLIES 12
Highlighted
Community Champion (Retired)
View more options
Highlighted
17: Community Champion

Hi,

 

Try

 

On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.

 

You could also try deleting the offending app and redownload unless it's a baked in app that came with the iPhone. 

 

Also try hooking up to iTunes , create a back up to iTunes and or iCloud and restore. 

 

If you have an  store local pop in and a front end specialist will help I'm sure. 

 

If no joy then keep in mind you have a 14 day cooling off period to request it's swapped out for a replacement. If obtained from Vodafone store go back there with paperwork. If from Vodafone online you'll need to request a returns bag from customer service. 

 

After that it's best to approach  via a https://www.apple.com/uk/retail/geniusbar/ appointment. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View solution in original position

View more options
Highlighted
3: Seeker
Popped in to the storm front shop and it's a fault on iOS was told Apple are aware and I have to wait till there's a new update
View more options
Highlighted
17: Community Champion

Hi

 

 

Its a fault then that I'm not seeing on my iPhone 6 Plus on iOS 9.0.2. 

 

I'd check the in store demo models to see what iOS they are on and ask if it's an inherent firmware issue then why is it not occurring on the in store units. 

 

Do do you have an  store local as I'd suggest speaking to them directly or use the Official  Online Chat Facility Here

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
4: Newbie

can u not do a restore, sometimes this will resolve the issue.

View more options
Highlighted
3: Seeker
Yeah I have and so far it's worked and hasn't been doing it :Smiling:
View more options
Highlighted
Community Champion (Retired)

Is this occurring with one specific app or when you go onto any app screen?

View more options
Highlighted
17: Community Champion

@Hayleyftb wrote:
Yeah I have and so far it's worked and hasn't been doing it :Smiling:

Awesome news. 

 

Hope all is ok from now on. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
3: Seeker
It was any app sometimes it did it and some times it didn't was annoying
View more options
Highlighted
17: Community Champion

I have had this happen to me as well on occasion - with the Audible app and also Whatsapp.  To clear it I go into switcher (double click on the home button)  swipe up on the app to clear it from memory. This usually works,

Jeffkinn_Sig.png

View more options
Highlighted
Community Champion (Retired)

Pleased to hear you have sorted it out.

 

enjoy your phone

View more options
Highlighted
4: Newbie

There are still a lot of Apps that are buggy with the new iOS 9.0.2 until updates are available, it might be wise to check before installing the app to see if it compatable. Glad you sorted it out.

View more options