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12-01-2013 07:48 PM
Swapped my nano sim for a micro sim so i could use my iphone 4s instead of my iphone 5 and now sure signal will not provide signal for it.
The sure signal has the normal signal light on but my iphone 4s will not pick up any signal.
I've done a reset of the sure signal and still nothing.
Here are the results from the usual tests, just to confirm my sure signal has been working fine for around 4 months.
Sure Signal 2, D-Link DSL-2680 TalkTalk router.
Power light on, signal light on, no other lights.
Speed test results - 7.5mb Down, 0.75mb Up
Ping test results - Packet Loss 0% - Ping 50ms - Jitter 2ms
External IP address - 78.149.35.190
Sure Signal serial number - 40123218378
Trace route....
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\curys>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.1.1
2 27 ms 110 ms 28 ms host-78-149-32-1.as13285.net [78.149.32.1]
3 38 ms 36 ms 36 ms host-78-151-225-161.static.as13285.net [78.151.2
25.161]
4 35 ms 35 ms 35 ms host-78-151-225-48.static.as13285.net [78.151.22
5.48]
5 36 ms 36 ms 38 ms xe-11-2-0-rt001.man.as13285.net [62.24.240.0]
6 41 ms 41 ms 41 ms xe-11-3-0-rt002.man.as13285.net [62.24.240.129]
7 46 ms 46 ms 47 ms xe-11-1-0-rt001.the.as13285.net [62.24.240.6]
8 70 ms 46 ms 47 ms host-78-144-1-59.as13285.net [78.144.1.59]
9 47 ms 47 ms 47 ms host-78-144-0-107.as13285.net [78.144.0.107]
10 50 ms 47 ms 47 ms LDNGW1.arcor-ip.net [195.66.224.209]
11 48 ms 48 ms 51 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete
I read that i may have to reregister sure signal with another vodafone user - sadly i dont know anyone else on vodafone so I cannot do this.
Please help
13-01-2013 08:49 AM
Hi David,
Your problem sounds fundamentally the same as a user I responded to a couple of minutes ago:
HTH,
13-01-2013 02:28 PM
Hi davidcaldaralo,
To be honest allegoricus may be on to something here.
Basically it can sometimes take a bit of time for the new SIM to be updated on the network and the server for the Sure Signal.
Can you confirm exactly when the SIM change was done?
In the meantime I have also re-synced the Sure Signal for you.
James