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no texts or incoming calls after porting number

STEPHYR77
1: Seeker

‎09-10-2017 11:16 AM

number has come over to vodafne today from virgin mobile, i can make calls out fine but cant send or receive text messages and cant receive any incoming calls.

i need to be contactable at all times due to an illness my husband suffers so need some urgent help please.

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1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

‎09-10-2017 11:46 AM

Hi @STEPHYR77

 

As porting does not happen or complete over a weekend my advice would be to give it until Tuesday. Reboot your phone by turning it Off and On. 

If after Tuesday this hasn’t resolved then speak with Customer Service and ask if you have a Split Port - which is where not all the porting in files haven’t properly settled. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.