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sony experia m2

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2: Seeker

i have had a problem with my experia m2 since just before xmas it keeps freezing and calls people willy nilly on its own i constontly get a message saying the android core has stopped working it will connect to wifi for about 2-4mins than loose connectionits been in for repair 3 times and ive just checked the repair and its had an upgrade which the software was updated less than 2 wks ago when it was in for repair then i have spoken to somebody at vodafone and got told to get in contact with sony about this but why should i .i pay £30 a month for this and i carnt use the phone what else can i do help

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17: Community Champion

OK, various issues here.  If Vodafone are struggling with a repair, it might be worth going direct to Sony.  If there's nothing obviously wrong on a basic electrical test, some faults can be difficult to pin down.   After a software update, I'd normally suggest a factory resest as the first port of call if there are problems but a) as I understand it the problems pre-date the update and b) I'd assume this was done at the time.   It might still be worth a try, though (don't forget to back up your content first).

 

The other possibility is that the phone is struggling for resources.  If you do a reset, what happens if you run it vanilla (no additional apps) for a few days?  If it's OK then, I'd try giving it an external sd card.   A lot of basic phones have limited memory and an extension in this form can make a difference.  It may colonise it for itself, or you may need to move some apps to is manually.  You can also use it to store other content such as music and photos.

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17: Community Champion

OK, various issues here.  If Vodafone are struggling with a repair, it might be worth going direct to Sony.  If there's nothing obviously wrong on a basic electrical test, some faults can be difficult to pin down.   After a software update, I'd normally suggest a factory resest as the first port of call if there are problems but a) as I understand it the problems pre-date the update and b) I'd assume this was done at the time.   It might still be worth a try, though (don't forget to back up your content first).

 

The other possibility is that the phone is struggling for resources.  If you do a reset, what happens if you run it vanilla (no additional apps) for a few days?  If it's OK then, I'd try giving it an external sd card.   A lot of basic phones have limited memory and an extension in this form can make a difference.  It may colonise it for itself, or you may need to move some apps to is manually.  You can also use it to store other content such as music and photos.

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2: Seeker

ok thanks for that i have got my phone back today they have given me a new handset as it was faulty which im greatfull for thanks

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can somebody please help i got a new phone from the repar centre yesterday and its the same make model as my last one(sony) which i have no confidence in what so ever so i rang customer service up and ask if it was possible to change the phone for something else which they said yes after a few mins on hold ehy they spoke to repar centre so i said i like the samsung galaxy 5 has my other contract i have got is with one of those phones they said yes no problem then i get told i would have to pay £275 for a nearly new one which i thought was outragous as i pay £29.50 a month for a sony m2 which i dont think is very good for money my other one is £35 a month .so i said why not upgrade the tarrif to the same and give me the samsung s5 which at this point lost contact with them so can somebody please help ?????? thanks

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Moderator

Hello @burtyboy33 

 

I'm pleased to see that you're back up and running with a replacement phone. 

 

We're unable to swap your phone for a different make and model outside of your initial 14 day returns period

 

If you wish to have another phone then you would need to purchase this. 

 

Thanks, 

 

Amanda 

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