sure signal steady red light, slowly flashing internet light

[stuartfleet]

I am trying to get a sure signal to work at my new house.  There are four of us on Vodafone in the house - and there's no reception at all in the area.  This is the second Sure Signal I have tried since moving in last week - and it is giving the same result.  Solid red power light - slowly flashing white internet light (no other lights).

I have run the tests that you provide links for as follows:

Ping 35ms

Dowload speed 5.7mbs

Upload speed 0.4mbs

external ip address 82.69.93.236

Serial number 40131983781

with regards to traceroute - I am on Apple Mac computers, so would need a walk through for getting that data - as I can only see instructions posted for pc for some reason (perhaps I am missing something)

Any help you can give me before I have to switch the family all to O2 would be gratefully received.

Thanks

Stuart

[Retired-Dave]

Hi stuartfleet,

The upload speed is a little low but is above the minimum speed. Looking at the system though, your Sure Signal is yet to connect to the servers.

If you're running a lot of devices on your broadband connection then this might drop the available speed for the Sure Signal, so try with any other items like computers, games consoles or laptops switched off.

If that doesn't help, here are the Traceroute instructions for a Mac:

• Open Terminal (Applications, Utilities)
• Type traceroute 212.183.133.177 and press Enter

Run this and paste the details here so we can take a look.

Dave

If I've helped at all today, why not leave me a little feedback?

[stuartfleet]

Thanks for the reply.  I have tried this without anything else switched on - and still got the flashing white internet light.  I have run the traceroute though as follows:

1 192.168.0.1 (192.168.0.1) 11.142 ms 1.778 ms 1.234 ms
2 losubs.subs.dsl4.wh-man.zen.net.uk (62.3.83.6) 34.769 ms 38.257 ms 25.002 ms
3 no-dns-yet-62-3-86-13.zen.co.uk (62.3.86.13) 19.504 ms 43.456 ms 21.039 ms
4 ge-2-0-0-0.cr1.wh-man.zen.net.uk (62.3.80.49) 28.559 ms 61.913 ms 33.447 ms
5 ge-3-0-0-0.cr2.th-lon.zen.net.uk (62.3.80.45) 27.300 ms 26.898 ms 26.460 ms
6 lndgw2.arcor-ip.net (195.66.224.124) 28.416 ms 50.272 ms 37.267 ms
7 85.205.116.10 (85.205.116.10) 28.178 ms 28.027 ms 28.249 ms
8 * * *

Hopefully this will help with diagnosing the problem.  Thanks again for your help with this.

Stuart

[Sukhi]

Hi stuartfleet

Thanks for the traceroute it looks fine.

Are you able to try the VSS on a different internet connection (family or friend etc)? This will help to identify where the cause lies.

Thanks

Sukhi

[stuartfleet]

I have now tried the VSS at another location - and it appears to work ok there.  I have a solid red light, and two solid white lights.  Not entirely sure what that means for its lack of connection at my home location, but hopefully this will help you to get to the bottom of that problem.  Again, thanks in advance for your help.

[pigletville2004]

Hi

Bought a SureSignal 3 this morning and am having no luck with it. Soild red and flashing internet (white)

Here are the requested details for you to help me......Please 🙂

Your speed test results: download 8.15, upload 2.97

Your ping test results: 53ms

Your external IP address: 86.136.63.192.

The results of a traceroute:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\eleanor.ballard>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 37 ms 36 ms 35 ms 217.32.142.106
3 39 ms 36 ms 45 ms 217.32.142.158
4 46 ms 44 ms 44 ms 213.120.163.90
5 45 ms 43 ms 43 ms 31.55.165.65
6 45 ms 43 ms 45 ms 31.55.165.107
7 45 ms 43 ms 43 ms acc1-10GigE-4-2-3.mr.21cn-ipp.bt.net [109.159.25
0.118]
8 55 ms 55 ms 55 ms core1-te0-0-0-16.ealing.ukcore.bt.net [109.159.2
50.26]
9 55 ms 53 ms 53 ms peer1-xe1-0-0.telehouse.ukcore.bt.net [109.159.2
54.98]
10 57 ms 55 ms 55 ms lndgw2.arcor-ip.net [195.66.224.124]
11 56 ms 55 ms 54 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * *

Your Sure Signal serial number: 40131563237

Thanks in advance - it's been flashing for about an hour and a half

Piglet

[stuartfleet]

Piglet.  You might want ot have considered raising your own query on your vss problem - rather than including it as a reply to my problem ..... which, by the way, has not yet been resolved by vodafone.

[pigletville2004]

Sorry Stuart - I read the forum instructions that said keep similar problems in one place, rather than starting threads all over the place.

As my light configuration was the same as yours - I thought it internet etiquette to lump them together -  Apologies if you feel your personal thread has been violated.  😕

[stuartfleet]

No violation felt at all.  However, you will soon discover that this is quite a frustrating process.  Each response takes over a day to arrive and usually involves you being asked to do something else - which of course means another day.  No mobile network for me or my family for a week now, and I am on my second VSS. I was just concerned that my original query may end up lost in your own thread.   

[stuartfleet · Accepted solution]

I am now using a different router.  The VSS seems to work with this one.  Thanks for your help on this.