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100% Proof of throttling twitch iptv etc.

4: Newbie

Here's the proof of throttling - Once I vpn out of the vodafone throttling wall twitch is working perfect at full video source.

PROOF of  throttling  - https://www.youtube.com/watch?v=MWqlPPGcv6Q 

 

It looks like throttling is around between 3.8 - 4 - once I hit up onto the vpn you will notice i'm up at around 10 and playback is perfect

There's too many other customers on here reporting the exact same issue for it to be a problem our side - I've tested multiple routers etc to rule that out - I created this new thread because now we can see it really is a vodafone problem.

 

this is my speed 
7929135659.png

 

Can you give an estimation when this will be changed back?

 

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22 REPLIES
13: Advanced Member

Next time it happens if you open up a command prompt and enter "tracert twitch.tv" you'll probably find that it takes a load of hops for your computer to reach twitch.tv, many of those intermediate hops within the vodafone (ex) Cable & Wireless network.  This only seems to happen at peak times!  So it's hard show you at the moment because it's all kind of working okay it being 6:45am.

 

C:\Users\Keith>tracert twitch.tv

Tracing route to twitch.tv [151.101.2.167]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms router.asus.com [192.168.1.1]
2 14 ms 15 ms 15 ms host-212-158-250-39.dslgb.com [*.*.*.*]
3 16 ms 17 ms 10 ms 63.130.104.202
4 10 ms 10 ms 10 ms ae1.126.man.cw.net [195.89.96.113]
5 171 ms 172 ms 173 ms ae26-xcr1.hex.cw.net [195.2.27.169]
6 172 ms 174 ms 172 ms ae35-xcr1.ptl.cw.net [195.2.28.222]
7 35 ms 34 ms 34 ms ae5-xcr1.mar.cw.net [195.2.30.214]
8 171 ms 172 ms 171 ms ae33-xcr1.sng.cw.net [195.2.2.58]
9 171 ms 171 ms 171 ms 103.244.50.186
10 171 ms 171 ms 171 ms 151.101.2.167

Trace complete.

 

The interesting things in the above are that second to last hop appears to be Asia Pacific, and the last hop appears to be in SanFrancisco Which is correct even if the routing is far from the shortest possible!

 

If you try that same tracert during peak times the numbe of hops may well exceed 30!

 

*I'm just trying to give an explaination of what appears to be happening.  So it doesn't appear to be throttling, but it does appear to be VERY poor (and totally unacceptable) routing.

 

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4: Newbie

Yeah getting the same - so how do we fix this, when I hop onto the vpn it appears to be going via a differnt route, I kinda see what's happening now.

 

When connected to vodafone

 

C:\Users\mrmar>tracert twitch.tv

Tracing route to twitch.tv [151.101.66.167]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 8 ms 8 ms host-212-158-250-39.dslgb.com [212.158.250.39]
3 9 ms 8 ms 8 ms 63.130.104.202
4 8 ms 8 ms 8 ms ae1.126.man.cw.net [195.89.96.113]
5 170 ms 170 ms 170 ms ae21-xcr1.ltw.cw.net [195.2.9.97]
6 170 ms 181 ms 171 ms ae18-xcr2.prp.cw.net [195.2.8.226]
7 33 ms 53 ms 34 ms ae18-xcr1.mar.cw.net [195.2.25.65]
8 169 ms 169 ms 170 ms ae33-xcr1.sng.cw.net [195.2.2.58]
9 170 ms 169 ms 240 ms 103.244.50.186
10 170 ms 169 ms 169 ms 151.101.66.167

Trace complete.

 

now over vpn

 

C:\Users\mrmar>tracert twitch.tv

Tracing route to twitch.tv [151.101.66.167]
over a maximum of 30 hops:

1 14 ms 14 ms 14 ms 10.8.8.1
2 106 ms 103 ms 82 ms 1.76.44.185.baremetal.zare.com [185.44.76.1]
3 14 ms 14 ms 14 ms ae2.31-rt1-cr.ldn.as25369.net [185.38.150.226]
4 14 ms 15 ms 14 ms ae21.rt0-cr.ldn.as25369.net [5.226.136.6]
5 14 ms 14 ms 14 ms ae0.rt0-thn.ldn.as25369.net [5.226.136.28]
6 15 ms 14 ms 14 ms ip81-59.fastly-gw1.lonap.net [5.57.81.59]
7 15 ms 14 ms 14 ms 151.101.66.167

Trace complete.

 

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Highlighted
1: Seeker

I think there are actually two problems

1: the routing is borked to many locations.

2: the single channel speed that drops to <4mbs at peak times.  ( even to properly routed locations)

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5: Helper

Exactly what thong says.

 

However VF seem to be incapable of accepting the blame and aren't willing to investigate these problems :-(

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13: Advanced Member

A note of caution:  Using a VPN can (probably will) by its nature mask the route you packets travel while within the VPN system, it's kinda part of the whole idea of it!  If it means that you can get your packets out of the VF/C&W network quicker, that's still probably a good thing though!

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4: Newbie

Should not need to fire up a vpn though mate and I’m experiencing exactly the same behaviour you guys are! So Vodafone what are you going to do about this ?

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5: Helper

Nothing, as they simply don't care.

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2: Seeker

Isn’t it strange how the VF mods haven’t uttered a peep. Why won’t one up them pick up the batton. There must be loads of us affected - and a lot won’t realise that they are

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4: Newbie

They will soon care when I leave tomorrow under the basis their service is not guarantee speeds they quoted 

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2: Seeker

Another one with the same issue.  Spoke with tech support and still awaiting a call back.  Won’t hold my breath!

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4: Newbie

Anything Dave? The Tech team are a waste of time.

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2: Seeker

Not a thing back from anyone.  Tech 2 were very reassuring telling me “not to worry we will get this sorted for you”. Waste of time.  Suppose I will give them another call.

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4: Newbie

Maybe point them to this thread,   I think this pretty much explains what the problem is - and if they need further support i'm sure we can provide it for them lol

 

Nothing on there network would ever max over 4meg for iptv - it's actually a clever way of throttling to the customer,  but at the moment vodafone's broadband is not fit for purpose it like being back in the 90's - i'm just pleased we can use a vpn to get around this issue for now but it's not ideal. 

 

if anyone needs a vpn check out https://protonvpn.com service is fairly cheap and decent.

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4: Newbie

chaps can you check it again, i just checked my tracert and its working perfectly ( for now)

 

And their is no latency on the tracert anymore!!! Before i was getting like you guys were getting but look at the attached.

 

Can you let me know if you guys are working okay now and streaming at source fine now?

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Attachments

4: Newbie

1 1 ms 1 ms 2 ms vodafone.connect [192.168.1.1]
2 11 ms 15 ms 10 ms host-212-158-250-32.dslgb.com [212.158.250.32]
3 17 ms 18 ms 15 ms 63.130.140.126
4 15 ms 15 ms 15 ms ae13-xcr1.lsh.cw.net [195.2.23.85]
5 18 ms 15 ms 15 ms ae0-xcr1.hex.cw.net [195.2.24.109]
6 17 ms 18 ms 17 ms lag-10.ear1.London1.Level3.net [4.68.72.93]
7 20 ms 16 ms 16 ms ae-2-3212.edge6.London1.Level3.net [4.69.141.250]
8 19 ms 16 ms 16 ms FASTLY-INC.edge6.London1.Level3.net [212.113.9.202]
9 17 ms 17 ms 16 ms 151.101.2.167

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13: Advanced Member

If you are trying to connect to a site that is outside of VF & C&W the bonkers routing seems to have been very quietly fixed late last week.  If you have to connect to a site that is hosted or a part of VF/C&W then they still have some major internal routing issues.

I guess the problem now arises when there are people on here who are having connection problems related to other issues, as for the last couple of months these will have been masked by the network wide issues.

 

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4: Newbie

Can’t you give me an example so I can test said theory mate? What websites?

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4: Newbie

scrap that its broken again....

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13: Advanced Member

Well if you want an example, lets have a laugh>>

 

 

tracert1.gif

Maybe this explains why, just now I can't even connect to Vodafones London speedtest server, while other sites are working fine.  Oh, and for the record, despite using my own router, I'm still using the Vodafone DNS!

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