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Broadband & Home Phone

Anyone else still waiting for their free gift?

2: Seeker

Signed up for broadband back in Septemtember and STILL waiting for the free gift. The last email we had was back in November to say there had been a "slight" delay and we should get the item in 2 weeks..... well, still nothing has arrived. 

 

It's an understatement to say we are pretty annoyed by this and have lost trust in Vodafone !

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5 REPLIES
2: Seeker

yup....still waiting! managed to navigate the deadline dates and successfully order a Go pro.. .

As of today, still nothing. I was supposed to have it in November. No comms from TLC. I have called several times to be told 'your at the top of the list and will be with you prob within 2 weeks....then nothing again....All seems a little bit rubbish now.

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Moderator
Moderator

I'm really sorry to hear that you're both still waiting for you free gift @steph_lewis1991 and @redbullaholic, I know this must be very frustrating. 

Have you both contacted TLC directly? All claims are handled by them, you can get in touch by phone on: 

0330 124 3558 

If so, what have they advised? The offers been very popular and I know that stock levels have been affected - we're working hard with TLC to get them sent out as quickly as we can. 

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2: Seeker

thanks for the reply. yes, I have spoken to TLC several times...always told I'm on the top of the list to get something sent out and expect within two weeks....its like they read it off a script,  predictably, nothing ever turns up and we repeat the charade again...

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2: Seeker

Yes, took around 40 minutes to get through, numerous emails being sent on their enquriy form (all of which have been ignored). 

 

II understand they have a back log to get through and were short on supply, but at least keep people updated as to what is going on rather than leaving people in the dark. 

 

I appreciate that this is more an isue with TLC than Vodafone, but Vodafone chose them as a partner and should be working with them to get the problem/s fixed, to ensure their own customers receive regular and up to date communication, and perhaps make sure that who they work with can carry out the requirments.

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Moderator
Moderator

Thanks for getting back in touch @steph_lewis1991 and @redbullaholic, I appreciate your patience and completely understand your point of view.

I've sent you both a private message over with details on how to get in touch - I'll be happy to escalate this and see if there's anything I can do to help. 

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