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Welcome to Vodafone Community

Broadband & Home Phone

Broadband Free Gift Offer

4: Newbie

I think it depends when the order was placed. I was able to start the claim gift process 9 days after the service was started. I received the email telling me the date when I could do this much earlier.

If you have a problem, as I did,  the number to call is 0330 124 3813.

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2: Seeker

Hi @dwaindigital, did you receive your code to claim the free gift yet? i registerd same time as you and still not received an email.

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4: Newbie

I got my email the day after I went live. 
It's so strange there are people having different experiences 
You shouldn’t have to register your interest. You should just get an email. That's what I was told and then register for your redemption then after that the are suppose to contact you with 7 day for the claim. 
it's been almost 4 days since I registered so lets see what happens 

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1: Seeker

Hello,

I’ve ordered home broadband on 01/09,  received the router a couple of days later which is before 11/09 and activation done on 13/09. 

But I didn’t receive any email or code yet. Is there any problem here or should I forgot to claim a gift?

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4: Newbie

I phoned them today and asked where my code was?! They said that emails were issued today (not sure what that means) and I should recieve my code before 12pm tomorrow. If not call back 
I called 03301243813 

I also asked if  all products were in stock and they said "none have been sent out yet" so I'm assuming they have everything still 

So I'll keep you updated 

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2: Seeker

I received my unique code on the 1st and have now ordered my free gift! :-)

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4: Newbie

What did you select?

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4: Newbie

They have made good on their codes being issued before midday  and I've ordered my Sonos 

See attached
I would suggest anyone awaiting the registration email get calling or contact customer service 

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Attachments

1: Seeker

when do get your free gift i have waiting 5o days  or refnumber same number of days

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4: Newbie

@alex01ander

Ring the number mentioned earlier in this thread.

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2: Seeker

Hi, Did you receive your free gift? 

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4: Newbie

The gifts can take up to 30 days from when you applied your redeem code

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4: Newbie

Speaker came today ....finally

So I went live on 31st august 

Registered 25th sep

Put in a claim 7 days later 

Received speaker on 19th

 

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4: Newbie

dwaindigital wrote:

Speaker came today ....finally

So I went live on 31st august 

Registered 25th sep

Put in a claim 7 days later 

Received speaker on 19th

 

Congratulations. Hope you enjoy it. I am waiting for my cooling off period to finish.


 

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3: Seeker

Typical, my date to register arrives and the site is down. Any idea when it will be back up?

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3: Seeker

liamjl wrote:

Typical, my date to register arrives and the site is down. Any idea when it will be back up?


Scratch that. Site is back up

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2: Seeker

After you chose your gift, did you get an email confirming it?

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4: Newbie

I didn't.

 

Claimed my gift 13 days ago but not received anything further.

 

I seem to recall a message on the page to the effect that my claim was accepted and I would receive a text message to say when the gift was being delivered but to allow up to 30 days.

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1: Seeker

Hi, What was the web address that the link in your redemption e-mail took you to? I (like others it seems) have a link that takes me to the registration page? AArrgghh - annoying!

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4: Newbie

TLC Marketing.co.uk........followed by your unique reference.

 

I claimed my gift on 17th Oct and have heard nothing since. I emailed them a couple of days ago and have had no reply. If I use my ''smartlink'' it says it has expired.

 

If I type in the above address it now comes up with an Argos promotion. Completely stonewalled now.

 

At the time of claiming it said that I would receive a text message within 14 days. I have had no such text. I have fully complied with all instructions and within the timescales as instructed. If I do not receive my gift I will consider the contract '' not honoured '' by VF.

 

Vodafone, this free gift promotion is causing your customers a considerable amount of stress.

 

 

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