Broadband connected but not working

[mandz88]

Firstly my Vodafone broadband has been awful from day one! 

However since last night my router is showing connected but we can not use the Internet at all. I ran a speed test which is showing a download speed of 0.09 so nothing is loading. I have the fibre 38 broadband. I have tried turning off and on also reset the route. Nothing is working and as I have no internet I can't live chat Vodafone 😩😡😡 

anyone have any answers please

[TJ]

@mandz88 I'm really sorry to hear you're having problems with your broadband connection. What lights are showing on your router at the moment? You can find a breakdown of what all the different light sequences mean here. 

If you're unable to contact our Live Chat team, you can give us a call on 08080 034 515 (free from all UK landlines and mobiles) with lines open between 8am and 11pm, seven days a week. They'll go through some home checks and run diagnostics on your line to help pin point any possible issues.

Pop back to us and keep us updated.