Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Broadband dropping out

Go to solution
112percent
2: Seeker
2: Seeker

‎30-08-2017 10:28 AM

Hi Vodafone,

 

I switched from BT just over 2 weeks ago. After the switch I am now experiencing dropouts of approximately 50s a few times an hour. Examples:

 

- Spotify will stop playing about 50s into a song

- Websites will stop fail to receive the first byte... killing the connection and reloading the page sometimes makes it work again. Is there something inspecting the pages before sending them to me?

- ICMP packets will mostly flow like normal, though I can run 2 simultaneous traceroutes and 1/2 of my packets will be dropped by the router, the other half will not.

 

Router:

 

- The router updated itself with the correct firmware

- Devices are connected using 5GHz WiFi

- Microfilters have been swapped and cable changed.

 

I have not changed the devices I've been using, but all exhibit the same issues:

 

- Dell XPS

- OnePlus 3

- Macbook Pro

 

Any help will be most appreciated,

 

Thanks,

 

Byron

0 Thanks
1 ACCEPTED SOLUTION

Go to solution
Alex
Moderator (Retired)
Moderator (Retired)
In response to dazerb

‎04-09-2017 04:14 PM

@dazerb Please try to change your Wi-Fi Channels to see if this assists with your issue. 

Changing Wi-Fi Channels – Split SSID

You can do this by logging into your router menu:

- Go to vodafone.connect or 192.168.1.1

- Enter the password - vodafone

- In the top right, change this mode to expert mode

- Go to the Wi-Fi tab

- Scroll down and click on split SSID

- You’ll then see the two options, one for 2.4Ghz and 5Ghz, in each section, you’ll see the SSID name – we’d recommend changing the name to have a 2 and a 5 at the start, as you’ll then be able to identify which is which on your device.

- Hit apply

 Changing Wi-Fi Channels

- In the Wi-Fi tab, go to settings from the left menu

- Here you can change the channel of the 2.4Ghz/5Ghz channels from Auto.

- We’d recommend either 1,6 or 11 on 2.4Ghz
- Run a speedtest before you change the channel and then another afterwards, as you’ll then be able to see any difference it’s made.

View solution in original position

0 Thanks
11 REPLIES 11

Go to solution
Wassa123
1: Seeker
In response to 112percent

‎15-11-2017 05:38 PM

We are also experiencing this problem. It just drops out for a minute for no apparent reason.

0 Thanks

Go to solution
DaneB
Moderator (Retired)
Moderator (Retired)
In response to Wassa123

‎17-11-2017 08:52 AM

Hi @Wassa123

 

Have you tried using the information that @Alex has previously posted?

 

 

0 Thanks