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15-02-2018 03:16 PM
Hi,
Me and my partner are moving to a new flat at the end of this month, so we would like to have internet by the time we move. In case the house does not have a landline, I saw that I must book a slot at least two weeks before to do the installation but what about if a landline already exists? Does it also require to book a slot to someone go there? And does is also take roughly two weeks?
Look forward to hearing from you, best wishes,
David
16-02-2018 11:02 AM
@davidmcl Are you an existing customer or would this be a brand new connection?
If you do need a new phone line installed, we’ll book a date and time that’s convenient for you. The engineer will discuss your options with you, agree the best place to fit it and then place the new phone socket in your home.
The best team to get in touch with is our Broadband team, either over the phone on 08080 034 511 or via our Live Chat option.
Keep us updated and let us know what they advise.