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Broadband & Home Phone

Broken Promises from Vodafone

2: Seeker

I called Vodafone on 1st December to advise them I was moving house on 17th December.  I called the CS department on 18th December who told me they cancelled the order as they called me on 4th December 3 times and got no answer.  

So a CS department who cancel orders when they don't get an answer and no notification to their customers!  After numerous calls which might have well been to a brick wall I was told on Wednesday that my phone and broadband would be installed 100% yesterday and they said they guaranteed 100% it would be done.

Phone call yesterday that it wouldn't be done and now an email today that it would be done on 21st January, 51 days after I requested it due to moving address.  To make matters worse I am a home worker with no income as cannot do my job.  

Is my best approach ofcom then a solicitor due to the incompetence and loss of earnings?

 

 

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7 REPLIES
Moderator
Moderator

@Phoneless7weeks Hi there, that's definitely not the experience we'd want our customers to got through. We'd love to look in to this, I've sent a private message on how to contact us, so we can access your account securely. Joe

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2: Seeker

I've sent all the details in the form but judging by previous dealings, I'd be amazed if anyone at Vodafone actually does anything.  

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Moderator
Moderator

@Phoneless7weeks One of our Broadband team will be back in touch as soon as they can. Hopefully we'll get this sorted once and for all for you. Joe

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2: Seeker

So all I've had is an email from A [Removed] asking me to quote a 4 digit number he says was sent to me!  I asked him how this was sent to me as I have no text, no emails and no messages with a 4 digit number.  It's like dealing with clowns from a circus.

Needless to say 24 hours after asking him, I have heard nothing.

MOD EDIT: This post has been edited to remove personal information please see Community Guidelines]

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Moderator
Moderator

The four-digit PIN mentioned will have been sent out by text @Phoneless7weeks, I'm sorry if you didn't receive this.

Has someone been back in touch with you? If not, please let me know your email reference number - it'll look something like this [#1234567] and I'll chase this up for you.

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2: Seeker

EFT195 [#20224961

 

I finally got the text and replied with the 4 digit code 19 hours ago and heard nothing.

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Moderator

I can see we replied to your latest email regarding this @Phoneless7weeks. If you've any further queries, please reply to this and we'll be happy to help.

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