Customer service is shocking

[powervid]

I ordered home broadband on 1/2/18 and was given an installation date of 12/2/18 so I booked day off work

when I got details I noticed they had wrong address so I phoned up and changed it but in total 3 times they got my address wrong

come the day of 12/2/18 installation day I get email address 9:50am telling me installation is 15/2/18

cant say how awful customer service has been

[DaneB]

I'm disappointed to hear of your recent experience with us @powervid.

So we can look into this with you, please see my private message on how to contact our team directly. 

[powervid]

Still no service 7 days on

still no one has spoken to me about my complaint either through here or through email I sent 

ABSOLUTLY SHOCKING SERVICE