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Devices disconnecting regularly

richyboy1980
4: Newbie

I've noticed recently that some devices on wifi have been disconnecting from the BB hub on a regular basis. Here is part of the log.

 

Date Time Log details Category

06.12.201807:17:08User sucessfully logged in to UI from LANSystem
06.12.201807:17:02Wi-Fi client Richards-MBP connected with IP address 192.168.0.7LAN
06.12.201807:16:47Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201807:15:12Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201807:14:47Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:50:07Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:49:36Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:47:47LAN client LGwebOSTV connected with IP address 192.168.0.5LAN
06.12.201806:46:36Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:46:21Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:45:56Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:45:21Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:44:06Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:44:01Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:38:31Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:38:21Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:25:36Wi-Fi client amazon-dda21d56e connected with IP address 192.168.0.15LAN
06.12.201806:25:26Wi-Fi client amazon-dda21d56e disconnected with IP address 192.168.0.15LAN
06.12.201806:25:01Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:24:46Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:21:21Wi-Fi client RichardpleWatch connected with IP address 192.168.0.16LAN
06.12.201806:19:31Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:19:26Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:16:16Wi-Fi client iPhone disconnected with IP address 192.168.0.14LAN
06.12.201806:15:31Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:15:26Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:15:11Wi-Fi client iPhone connected with IP address 192.168.0.14LAN
06.12.201806:14:56Wi-Fi client iPhone disconnected with IP address 192.168.0.14LAN
06.12.201806:12:11LAN client LGwebOSTV disconnected with IP address 192.168.0.5LAN
06.12.201806:08:46Wi-Fi client iPhone connected with IP address 192.168.0.14LAN
06.12.201806:08:41Wi-Fi client iPhone disconnected with IP address 192.168.0.14LAN
06.12.201806:07:31Wi-Fi client amazon-dda21d56e connected with IP address 192.168.0.15LAN
06.12.201806:06:21Wi-Fi client amazon-dda21d56e disconnected with IP address 192.168.0.15LAN

 

Has anyone any idea why this is happening? or is it likely that I need a new hub?

 

Thanks

60 REPLIES 60

The New router installed earlier today... not looking good.

 

  • 08.01.2019 19:57:31 Wi-Fi client iPad (70:a2:b3:ec:09:8x) connected with IP address 192.168.1.3 LAN
  • 08.01.2019 19:57:26 Wi-Fi client iPad (70:a2:b3:ec:09:8x) disconnected with IP address 192.168.1.3 LAN
  • 08.01.2019 19:56:56 Wi-Fi client iPad (70:a2:b3:ec:09:8x) connected with IP address 192.168.1.3 LAN
  • 08.01.2019 19:56:51 Wi-Fi client iPad (70:a2:b3:ec:09:8x) disconnected with IP address 192.168.1.3

One device three metres from router and not moving around at all,  two disconnects and two reconnects in the space of just forty seconds.  This behaviour is not limited to a single device and wired connections never disconnect /reconnect randomly like wifi connections do.

 

We could look at the 5GHz band randomly being disabled and then re-enabled just four or five seconds later.

  • 08.01.2019 19:58:30 WLAN enabled, device type: Main, SSID: VodafoneConnect35214202, band: 5ghz LAN
  • 08.01.2019 19:58:26 WLAN disabled, device type: Main, SSID: VodafoneConnect35214202, band: 5ghz
  • 08.01.2019 18:45:30 WLAN enabled, device type: Main, SSID: VodafoneConnect35214202, band: 5ghz LAN
  • 08.01.2019 18:45:25 WLAN disabled, device type: Main, SSID: VodafoneConnect35214202, band: 5ghz
  • 08.01.2019 17:43:04 WLAN enabled, device type: Main, SSID: VodafoneConnect35214202, band: 5ghz LAN
  • 08.01.2019 17:42:59 WLAN disabled, device type: Main, SSID: VodafoneConnect35214202, band: 5ghz

These are not simply one off examples copied from the event log.  They are mirroring exactly the behaviour of the previous router though.  It would be nice to be told why this stuff is happening instead of being told that I am getting better than the minimum guaranteed sync speed whenever I raise the issue of wifi dropouts.

 

 

 

 

 

 

 

 

 

machare
13: Advanced Member

@HappyNomad

To many active Wifi devices will cause the Vodafone router's Wifi chip to overheat and stop working properly. Well know problem!

HappyNomad
15: Advanced member
15: Advanced member

@HappyNomad

To many active Wifi devices will cause the Vodafone router's Wifi chip to overheat and stop working properly. Well know problem!

 

Cheers Machare

 

You must be wrong about that... the corporate line is that 'our router is a perfectly fine piece of kit, your own devices are causing all the problems but you are getting better than the minimum guaranteed sync speed so all is fine and dandy.  Have a nice day and by the way, have you split the SSIDs yet?' :Winking_smiley:  

(I appreciate that the support people really want to help but their efforts are hampered by a substandard modem - they must find it as frustrating as everybody else).

 

You sort of confirm that Vodafone, by virtue of the equipment it provides, is unable to deliver the quality of service one should reasonably expect.  I for one really didnt choose Vodafone Superfast2 so I could have a one device wifi network and pick up my email without melting the router.  I sort of wanted it to run the home network that had, for the last almost three years, been running perfectly well with the same FTTC, the same copper wires into the house and the same devices in the home network (the only thing physically different is the router).

 

Is there anything positive to read about VF?  any good outcomes or glowing praises?

 

 

HappyNomad
15: Advanced member
15: Advanced member

@HappyNomad
To many active Wifi devices will cause the Vodafone router's Wifi chip to overheat and stop working properly. Well know problem!

 

I now have the Vodafone Router's WiFi switched off.  It is doing duty as the modem,  dhcp server and wired network manager via an 8 port Linksys network switch.   There are 7 wired devices of which four are permanently connected and three only powered up and used as required.  

 

Managing my WiFi network of twelve devices I have my Brightbox 2 connected via wire to the VF Router.   The Brightbox 2  is nowhere near the cutting edge of modem/router technology but guess what... I have enjoyed the sheer luxury of not a single WiFi dropout in twenty four hours.  What does that suggest or confirm I wonder?

 

The VF router appears to handle the wired network flawlessly but there is no reason to suppose it shouldn't really.  When the Brightbox 2 was my only modem/router it handled both the very same wired and Wifi networks for two and a half years without a single hiccough.

 

Unfortunately though, even though it is all working well,  I don't regard hooking up an EE supplied and branded router to the VF device as an acceptable or long term solution.  VF are selling the service and VF should be making it work properly.  That is my simple view although I am not sure that it can happen with the router they are supplying.  I have now had two of the VF devices in my six weeks with them and both have demonstrated exactly the same WiFi shortcoming. 

 

Hopefully a mutually agreeable solution can be found.

Anonymous
Not applicable

There are problems with double NAT which might pop up!  One is that if you have any devices on the BB2 that need to open external ports, they won't work!  So that could be games, various smart devices, or servers.  You'll also find that devices plugged into the ports on the VF router and those connected to the BB2  won't be able to communicated with each other!

 

And yup the VF router is a disaster!

HappyNomad
15: Advanced member
15: Advanced member

Cheers Keith

I posted a reply but it disappeared during an edit and I got a note saying it will appear after approval????

 

Effectively it said that Hue Bridge and Hive Hub, Smart TV and Freesat box are wired connections to the VF router and all four are responding quite properly to commands from my iPad (wifi via BB2).

 

In terms of double NAT, I may have changed something in BB2 or perhaps VF is recognising the issue and dealing with it but if I do a traceroute 4.4.4.4 or 8.8.8.8 from my iPad (through BB2) I get just a single private IP address hop for each as per...

 

Traceroute to 8.8.8.8 (8.8.8.8), 64 hops max.

1 vodafone.broadband (192.168.1.1) time=16 ms
2 host-212-158-250-32.dslgb.com (212.158.250.32) time=13 ms
3 63.130.105.130 (63.130.105.130) time=19 ms
[a few more hops]
*** Traceroute at destination ***


Traceroute to 4.4.4.4 (4.4.4.4), 64 hops max.
1 vodafone.broadband (192.168.1.1) time=23 ms
2 host-212-158-250-32.dslgb.com (212.158.250.32) time=14 ms
3 63.130.140.126 (63.130.140.126) time=14 ms

[a few more hops]
*** Traceroute at destination ***

 

Perhaps I just got lucky with the set up of BB2.  With VF all I did was switch off the wifi - certainly not a great deal of skill on my part :Laughing_Face:

HappyNomad
15: Advanced member
15: Advanced member

Re: Devices disconnecting regularly


Cheers Keith
I posted a reply but it disappeared during an edit and I got a note saying it will appear after approval????  Seems to be 'rejected'.

Effectively it said that Hue Bridge and Hive Hub, Smart TV and Freesat box are wired connections to the VF router and all four are responding quite properly to commands from my iPad (wifi via BB2).

In terms of double NAT, I may have changed something in BB2 or perhaps VF is recognising the issue and dealing with it but if I do a traceroute 4.4.4.4 or 8.8.8.8 from my iPad (through BB2) I get just a single private IP address hop for each as per...

Traceroute to 8.8.8.8 (8.8.8.8), 64 hops max.
1 vodafone.broadband (192.168.1.1) time=16 ms
2 host-212-158-250-32.dslgb.com (212.158.250.32) time=13 ms
3 63.130.105.130 (63.130.105.130) time=19 ms
[a few more hops]
*** Traceroute at destination ***

 

Traceroute to 4.4.4.4 (4.4.4.4), 64 hops max.
1 vodafone.broadband (192.168.1.1) time=23 ms
2 host-212-158-250-32.dslgb.com (212.158.250.32) time=14 ms
3 63.130.140.126 (63.130.140.126) time=14 ms
[a few more hops]
*** Traceroute at destination ***

Perhaps I just got lucky with the set up of BB2. With VF all I did was switch off the wifi - certainly not a great deal of skill on my part

Anonymous
Not applicable

Maybe I didnt' put my thinking cap on!  Double NAT would only be a problem if you'd connected the BB2 to the VF using a cable from the WAN port on the BB2.  Assuming you've used a LAN port on the BB2, the BB2 then it'll just be acting as an extra switch and access point!

If you have got this working using the WAN port on the BB2 then I'm stumped as to how you got it to work!

HappyNomad
15: Advanced member
15: Advanced member

The BB2 is connected via its single gigabit port rather than its WAN port.  Additionally I have selected Disable 'NAT module function' in the BB2 advanced settings..

 

As a stopgap solution it seems to be working and even better, it is keeping the router-rage at bay. :Thumbs_Up:

 

 

HappyNomad
15: Advanced member
15: Advanced member

@Joe

 

private message sent.