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Broadband & Home Phone

Devices disconnecting regularly

4: Newbie

Cheers Keith

I posted a reply but it disappeared during an edit and I got a note saying it will appear after approval????

 

Effectively it said that Hue Bridge and Hive Hub, Smart TV and Freesat box are wired connections to the VF router and all four are responding quite properly to commands from my iPad (wifi via BB2).

 

In terms of double NAT, I may have changed something in BB2 or perhaps VF is recognising the issue and dealing with it but if I do a traceroute 4.4.4.4 or 8.8.8.8 from my iPad (through BB2) I get just a single private IP address hop for each as per...

 

Traceroute to 8.8.8.8 (8.8.8.8), 64 hops max.

1 vodafone.broadband (192.168.1.1) time=16 ms
2 host-212-158-250-32.dslgb.com (212.158.250.32) time=13 ms
3 63.130.105.130 (63.130.105.130) time=19 ms
[a few more hops]
*** Traceroute at destination ***


Traceroute to 4.4.4.4 (4.4.4.4), 64 hops max.
1 vodafone.broadband (192.168.1.1) time=23 ms
2 host-212-158-250-32.dslgb.com (212.158.250.32) time=14 ms
3 63.130.140.126 (63.130.140.126) time=14 ms

[a few more hops]
*** Traceroute at destination ***

 

Perhaps I just got lucky with the set up of BB2.  With VF all I did was switch off the wifi - certainly not a great deal of skill on my part 

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4: Newbie

Re: Devices disconnecting regularly


Cheers Keith
I posted a reply but it disappeared during an edit and I got a note saying it will appear after approval????  Seems to be 'rejected'.

Effectively it said that Hue Bridge and Hive Hub, Smart TV and Freesat box are wired connections to the VF router and all four are responding quite properly to commands from my iPad (wifi via BB2).

In terms of double NAT, I may have changed something in BB2 or perhaps VF is recognising the issue and dealing with it but if I do a traceroute 4.4.4.4 or 8.8.8.8 from my iPad (through BB2) I get just a single private IP address hop for each as per...

Traceroute to 8.8.8.8 (8.8.8.8), 64 hops max.
1 vodafone.broadband (192.168.1.1) time=16 ms
2 host-212-158-250-32.dslgb.com (212.158.250.32) time=13 ms
3 63.130.105.130 (63.130.105.130) time=19 ms
[a few more hops]
*** Traceroute at destination ***

 

Traceroute to 4.4.4.4 (4.4.4.4), 64 hops max.
1 vodafone.broadband (192.168.1.1) time=23 ms
2 host-212-158-250-32.dslgb.com (212.158.250.32) time=14 ms
3 63.130.140.126 (63.130.140.126) time=14 ms
[a few more hops]
*** Traceroute at destination ***

Perhaps I just got lucky with the set up of BB2. With VF all I did was switch off the wifi - certainly not a great deal of skill on my part

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Highlighted
13: Advanced Member

Maybe I didnt' put my thinking cap on!  Double NAT would only be a problem if you'd connected the BB2 to the VF using a cable from the WAN port on the BB2.  Assuming you've used a LAN port on the BB2, the BB2 then it'll just be acting as an extra switch and access point!

If you have got this working using the WAN port on the BB2 then I'm stumped as to how you got it to work!

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4: Newbie

The BB2 is connected via its single gigabit port rather than its WAN port.  Additionally I have selected Disable 'NAT module function' in the BB2 advanced settings..

 

As a stopgap solution it seems to be working and even better, it is keeping the router-rage at bay. 

 

 

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4: Newbie

@TJ wrote:

Thanks @HappyNomad, one of the team will be in touch. 


Five days later - nothing.  

 

 

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Moderator

Do you have a reference number that was sent to you over email @HappyNomad?

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4: Newbie

@Adam wrote:

Do you have a reference number that was sent to you over email @HappyNomad?


EFT195?  By PM rather than email though.

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Moderator

Hey @HappyNomad, if you've filled out the EFT195 you should've got a reference number.

This will help us locate your case and we can follow up.

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