Fixed line access.

[hyb]

Hi,

I can see on my first bill I have been charged £12.50 for "Fixed line access". 

Can anyone explain what this charge represents?

When I signed up with Vodafone I included phone calls for £8 so am confused as to what this charge is.

[SimonWilding]

Did you have an engineer have to come in your house to connect the phone line up? If so it might be the charge for that.

[hyb]

Hi,

No visit by an engineer. Thank you for your reply.

[SimonWilding]

In that case I'm stumped. It's not a line rental charge cos that's included in the broadband. I'm sure a VF employee who monitor this boards will be in contact soon.

[SimonWilding]

Just a thought, does that charge appear in the call charges part of your bill? 

If you call 0845 0870 etc or premium rate numbers the charge is split into 2 parts; an access charge, which goes to your phone provider, in this case VF, and a service charge which goes to the organisation you are calling.

Could that be the answer?

[TJ]

@hyb The best team to contact would be our Broadband Live Chat team. They'll be happy to break down your bill for you and explain anything that you're not 100% certain of.

Let us know how you get on and pop back to us if there's anything at all that you're still unsure of 👍

[hyb]

Thank you all for your replies, I contacted Vodafone and if I heard correctly, it is part of the setup for new customers.