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Broadband & Home Phone

High FEC Corrections and CRC errors on upstream

2: Seeker

@MartinJwrote:

I believe I can join your club.. 10 days with vodafone:

Vodafone FECcorrections  Opera Snapshot_2018-03-16_224601_192.168.1.1.png

 

 

Been batling with CS about my static IP and about to give up as they are hopeless... 
Read about PTR problems and now upload FEC Corrections....

Broadband seems to disconnect every evening now ..

I gave it benefit of doubt due to 10 days training period..  but probably should just find another ISP..  

btw Line was working perfectly fine for last few years with BT just got annoyed with their price hikes.

 

Am I fooling myself that Vodafone can provide acceptable service? Or should I just cancel while I can?   


I am another unhappy Vodafone customer joining the club of regular disconnects, massive FEC Corrections (500 million+ .... 10 Billion at one point), lower speeds after 3 weeks.

Managed to get Vodafone to get Openreach engineer to come out -he apparently "fixed the problem" of extreme numbers of packet drops, but now the connection is even worse!

All this after I have had a very stable service with BT for almost 3 years!   How on earth can Vodafone be this bad!!! The infrastructure is the same as BT right? What the heck has gone wrong? I am really starting to think it is actually the router?

Any help from anyone (especially Vodafone) would be appreciated.

 

 

 

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4: Newbie

Phil just to update you on my case, there was not resolution to issues I was experiencing with Vodafone and I have now left. My line was migrated to new ISP this morning.

 

Regarding FEC cerrections it could be just down to Vodafone router but I haven't tried different with theirs broadband.  My new router does not show FEC statistics so I cannot directly compare but broadband feels "snappier" now..  Altough both down and upload speeds are slighly lower.. perhaps due to line learning (its 1st day).

Its actually closer now to what I had with BT for last 2 years. btw it was always stable before Vodafone..

Perhaps Vodafone router goes for max speed - slightly over whats actually reliable???

If you can try different one I would think its worth doing..

Also I believe there are some competent (according to other users) CS agents so if you keep trying someone may finally help you..

I myslef didnt want to gamble, as whole Vodafone experience was bit of nightmare , so decided to leave when I could.

 

Good Luck!!

 

 

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5: Helper

Hi PHIL_AS, I'm sure you've read the litany of woe on this subject

 

I'm still using my VF router and have 2 other routers configured as bridges/AP's, the VF router wifi is turned off, plugged into the main BT socket etc etc but I'm still clocking FEC's. When I restart the broadband link the errors seem to drop to about 5 per second and then over a day or 2 they start to increase until they are clocking at 500+ per second. If I restart the link I can repeat this syndrome. Fortunately the errors do not seem to slow my throughout to a point where I notice degradation of service, if I do speedtests the throughput slows at peak times but I do not suffer link dropouts.

 

If you read many of the posts the suggestion is the VF router is the problem however I'm reluctant to ditch without being able to prove categorically the router is at fault. I spoke to broadband support and they supplied me with my ID & password (completely painless) and I have an EE Bright Box 2 which I'm trying to reconfigure to replace the VF router (unfortuately it's not simply changing these details in config). If you can reconfigure your old router with your VF ID & password then this should prove things for you. would appreciate any updates on progress.

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2: Seeker

Thanks okecokey

 

I am 7 days away from the end of the 30 day cooling off period. I am likely to cancel and move back to BT - they have a good offer on and I want to get back to stability and speed again. 

I also think there is much more contention on this Vodafone BB service compared with BT, certainly I have also noticed a very marked slowdown in the evenings which wasn’t there with BT infinity.

 

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4: Newbie

Please remember it will take few working days for migration if you thinking of leaving.

Even notification of migration can take couple or more days...cos it need to be send from new ISP..

If you do it yourself Vodafone will just cease line.. which will cost you new line activation.. new phone number on break in service.

It was issue for me as Vodafone insisted they did not know about new ISP taking over..  even when I had migration /line takeover order from new ISP..

Funny enough I have only received official email form Vodafone minutes after line was migrated...

Just smth to keep in mind.. your 7 days are more like 4 or 5 .

 

I'm still waiting for router return label and happy end to this nightmare.

 

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7: Helper

@okecokeywrote:

Hi PHIL_AS, I'm sure you've read the litany of woe on this subject

 

I'm still using my VF router and have 2 other routers configured as bridges/AP's, the VF router wifi is turned off, plugged into the main BT socket etc etc but I'm still clocking FEC's. When I restart the broadband link the errors seem to drop to about 5 per second and then over a day or 2 they start to increase until they are clocking at 500+ per second. If I restart the link I can repeat this syndrome. Fortunately the errors do not seem to slow my throughout to a point where I notice degradation of service, if I do speedtests the throughput slows at peak times but I do not suffer link dropouts.

 

If you read many of the posts the suggestion is the VF router is the problem however I'm reluctant to ditch without being able to prove categorically the router is at fault. I spoke to broadband support and they supplied me with my ID & password (completely painless) and I have an EE Bright Box 2 which I'm trying to reconfigure to replace the VF router (unfortuately it's not simply changing these details in config). If you can reconfigure your old router with your VF ID & password then this should prove things for you. would appreciate any updates on progress.


Definitely not an issue with the router, it's their backbone or over contented circuits in the exchanges.

 

I configured a Netgear DM200 as modem to my Nighthawk R7800 router, same issues... god awful speed and connectivity on anything going over the WAN side, obviously LAN is much improved as you would expect.

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2: Seeker

Thanks for the heads up.

 

I have just ordered BT infinity unlimited at a better deal than I was getting before, so moving back to BT and stability (hopefully assuming the swap over to Vodafone hasn’t fundamentally messed up my broadband forever!)

 

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2: Seeker

I have the same or similar issues. High error counts mainly on upload path.

also my sync speed is only 18.5Mb even though I am on the 38mb fibre speed package. I queried the low speed before and was told it’s due to the length of my line but with these high error counts I wonder if I have a line fault or a faulty voda router?

Note I am also showing as being set to an interleaved path. According to tests my line should be able to support up to 25mb so @18mb I am right at the low end! Half the speed I am paying for.

i am attaching a screenshot showing the router stats with the high error counts.

for all the others with the same issue was a definitive solution found?

thanks.

 

Moderator
Moderator

It's disappointing to hear about the speeds and error counts you're getting @Dghough. I know how important a good broadband service is and how frustrating it can be when it's not working correctly.

So one of the Broadband Specialists in our team can access your account to investigate further, please compete the form included in the private message I've sent out to you.

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2: Seeker

Eventually after jumping through multiple Vodafone hoops they sent the a open reach engineer who was a most knowledgeable young lad, he found corrosion some corrosion on the phone line where it meets the property, he fixed it and now I get 75mb constantly. Weirdly the corrosion happened on the same day as I left sky broadband 🙈 who even knows. Fixed now though! Even though he did tell me at the time what an FEC error was I've forgotten, what I do remember is that it's not causing the issue but is just a symptom of poor line quality. 

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Moderator

Thanks for the update @Ejsime. I'm glad to hear everything was sorted when the engineer visited you 😊

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5: Helper

Think it's time for me to comment further on this post as my FEC corrections have recently settled to a very low level -

I'm still using the VF router supplied & same firmware it's been using for 4 months (detailed elsewhere in this post) -  When I was clocking large numbers of errors I found that if I reset the link the counter would then only increase slowly perhaps 40 a second and this would continue for several days, then the errors would start clocking much faster until the counter was clocking as many as 100,000 a second. Persevering I have reset the link on numerous occasions until recently I noticed that the number of errors per second has drastically decreased now averaging 1 every 10 seconds (for about 2 weeks now).

So what's changed - I have done nothing at my end, no equipment, cabling or configuration changes so where I originally asked whether this might be a VF router issue I believe I can catagorically say that it was something external to my house, which was causing the errors, that has now been fixed.

I will update further if the current situation changes.

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2: Seeker

I have been having issues with my connection for months now. I initially noticed my speed was capped below the minimum guarantee and called Vodafone to check what was up. My connection was not nearly as bad as it has been getting recently.  I'm seeing dropouts multiple times a day, sometime multiple times in an hour.

 

I've had 2 BT engineers to my house (one of them saying 4 engineers have been assigned to the case), a brand new router and removed all my powerline adapters. Each time the engineer has reset the line giving me well above 60Mb/s speeds, but this quickly decreases to 30-40Mb/s as the error count increases into the millions. Nothing has helped so far.

 

The worst part is that I was hopeful about Vodafone's support but we're now back to square 1 and I'm being asked to plug my router into the test socket again.

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Moderator

Hi @sfowler9 I do appreciate why this would be frustrating for you. As you're still having problems, it must mean there is still something wrong. So we can chase this up for you, please send us your details by following the steps on the private message I've sent you. 

 

 

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3: Seeker

Same problem here. Six years with no issues on Sky and switched to Vodafone on Monday, and have regretted it ever since.

Constant dropouts / disconnections, speed wandering around 6Mb/sec (it was 30 with Sky) and I have hundreds of millions of these FEC corrections:

 

vodafone-errors.PNG

 

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3: Seeker

As above, Adam - any suggestions?

 

vodafone-errors.PNG

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2: Seeker

@scott_lk wrote:

Same problem here. Six years with no issues on Sky and switched to Vodafone on Monday, and have regretted it ever since.

Constant dropouts / disconnections, speed wandering around 6Mb/sec (it was 30 with Sky) and I have hundreds of millions of these FEC corrections:

 

vodafone-errors.PNG

 


I thought I would reply to this.

 

I am now very happily back with BT for 4 months having spent 28 days with Vodafone. I too experienced the same issues, dropouts, Millions of FEC errors, slowness and instability with Vodafone, but decided to cancel the service within the 30 days. 

Since moving back to BT, the line has been incredibly fast and stable...back to where it was before making the mistake moving from BT to Vodafone.

I would recommend to move away from Vodafone and if you have just moved over and experiencing issues, I would move back (or to another supplier) and cancel the service ASAP with Vodafone.

 

 

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Moderator

@scott_lk I'm sorry to see you're having problems with your broadband. Our specialist will be happy to discuss this further with you as I know it's important to get the service you're paying for. Please send us your details via the private message I've sent you. 

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3: Seeker

Thanks - form completed

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3: Seeker

I just tried to reply to you on PM, Adam, but got the bizarre message that "You have reached the limit for number of private messages that you can send for now. Please try again later."

 

Anyways - after three weeks, this still isn't sorted and every time I talk to the contact centre they basically treat it as a new incident. This is beyond infuriating.

Is there any chance that one of your team could escalate the ticket for me?

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