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Broadband & Home Phone

Home broadband cancellation

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2: Seeker

Hi All,

 

I'm having difficulty cancelling Vodafone home broadband.

 

I have recently signed up with another provider to provide FTTP to my property, as part of that they have taken over the existing telephone service provided on the copper pair, that was previously a Vodafone Home Telephone and Broadband service.

 

However, that copper pair still has DSL line sync and I can still establish a Vodafone PPPoE connection on it and the Vodafone broadband is still working. I've spoken to customer services a number of times and I keep being told it will cancel when the new provider provides broadband, this is the problem! The new provider is not going to provide broadband service on the copper pair, they are installing fibre to the premises.

 

I don't know what words to use when speaking to customer service to make them understand the situation. I don't want to continue to be billed for the Vodafone home broadband.

 

Can someone help?

 

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1 ACCEPTED SOLUTION

Accepted Solutions
2: Seeker

Thanks to Raymond from the Social Media team for making contact with me and actually understanding the issue. I can now confirm that the DSL service has been ceased on the line (as I expected it to be)

 

Thanks all involved.

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4 REPLIES
17: Community Champion

How long are you into your Vodafone Broadband Contract  ?

The dedicated Broadband Team via contact-us should be able to help. 

Current Phone > Samsung Note9 _512Gb > Model: SM-N960 Duos.

Samsung Gear s3 Frontier Watch.

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2: Seeker

I am within the initial 30 day cooling off period, hence the urgency to make sure it is actually cancelled!

 

Your link appears to go to a generic Contact-Us page, how do I actually get to speak to someone that understands?

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Moderator

I'm sorry to see you're leaving us @nicbedford. So we can get you in touch with one of the Social Media teams Broadband Specialists, please contact us using the instructions in the private message I've sent.

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2: Seeker

Thanks to Raymond from the Social Media team for making contact with me and actually understanding the issue. I can now confirm that the DSL service has been ceased on the line (as I expected it to be)

 

Thanks all involved.

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