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I'm having difficulty cancelling Vodafone home broadband.
I have recently signed up with another provider to provide FTTP to my property, as part of that they have taken over the existing telephone service provided on the copper pair, that was previously a Vodafone Home Telephone and Broadband service.
However, that copper pair still has DSL line sync and I can still establish a Vodafone PPPoE connection on it and the Vodafone broadband is still working. I've spoken to customer services a number of times and I keep being told it will cancel when the new provider provides broadband, this is the problem! The new provider is not going to provide broadband service on the copper pair, they are installing fibre to the premises.
I don't know what words to use when speaking to customer service to make them understand the situation. I don't want to continue to be billed for the Vodafone home broadband.
Can someone help?
I am within the initial 30 day cooling off period, hence the urgency to make sure it is actually cancelled!
Your link appears to go to a generic Contact-Us page, how do I actually get to speak to someone that understands?