main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Broadband & Home Phone

New Customer - issues browsing the net when some one is uploading (Wired LAN)

2: Seeker

Good morning all, 

 

Lee here from Ghengis Fireworks, We are two days in to just having switched to Vodafone Business Broadband and are running in to a rather perculier issue.

 

We have your 70+ Mbit service 

As well as a brand new router model number HHG2500

 

The Issue: 

 

Every time one of us starts an upload (no matter how big or small), the rest of the connected devices loose the ability to connect to the internet, they all recieve time out errors in their browsers while attempting to surf.

 

Connected LAN Devices: 5

Connected WIFI Devices: 3

 

Router system Report:

  • Serial number: H1103H0009437
  • Firmware version: 5.4.8.1.291.1.30.1.19
  • Bootloader version : 5.4.8.1.271.1.66
  • Hardware type and version : Huawei 963168_HUAWEIVOX25
  • Uptime since last reboot : 2 days and 3 minutes
  • CPU Usage: 25%
  • Memory Usage: 31%

 

I have followed all setup instructions and connected all ethernet leads as normal the internal setup here is known to be good and solid as well.

 

The competitor that we moved away from and chose yourselfes over, we did not have this issue with just overly poor internet + cost, hence the move.

 

Any help or insight in to this issue you guys can provide would be most apreciated.

 

thanks and kind regards

 

Lee

- Ghengis Fireworks webmaster / tech guy.

View more options
3 REPLIES
2: Seeker

Update: currently chatting to one fo your lovely Technical support team regarding this issue!

 

cheers.

View more options
4: Newbie

I get the same issue, the quality of Vodafone's line are shocking, never once had the issue with sky, and I'm tempted to go pack and pay that little extra just for the convenience of have a stable connection.

 

for example, I'd upload something say to youtube, little video just a small clip and teamspeak would drop out, and if I'm playing a game I'd get d/c from that too, something which wasn't an issue at sky.

 

Please do keep me updated!

View more options
Moderator
Moderator

@leewickham How did you get on with our Technical team? Did they manage to resolve your issue?

Please keep us updated and don't hesitate to get back to us if you're still having problems.

View more options