Not getting correct Download Speeds

[Lifeshield]

Hi,

I am not getting download speeds that I was guaranteed (or even expecting).

Min DL: 54.95
Max DL: 73.74
Min UL: 17.96
Max UL: 20
Min Guaranteed: 48.3

To be honest I expected a faster service than minimum speed (which I am not even reaching) seems I am paying for upto 76Mbps anyway.

Screenshots of speedtests run follow.

PC WiFiPC LANPS4 WiFiPS4 LANMobile WiFi

 I contacted support. They told me that I was getting my minimum speed of 48.3 Mbps. I am not. I have never gotten above 46 Mbps even in off quieter periods.

What can I do about this?

[BandOfBrothers]

How long has it been since your activation date @Lifeshield ?

"When your broadband is installed, we'll optimise your connection to ensure you get the best possible speed. However, doing this can sometimes cause some short drops in service or unexpectedly slow speeds for the first 10 days and in extreme cases up to 30 days. Please don’t turn off or reset your router during this time."

One thing I found is Using a wifi connection can yield slower speeds than Ethernet Speeds. 

> What-should-I-do-if-I-m-having-problems-with-broadband-connectivity.

[Lifeshield]

It has been 10 days since installation.

Please note the speeds are pretty much the same on WiFi & LAN. Neither hit my minimum guaranteed speed.

I also still expect somewhat faster than minimum in quieter traffic periods. These speeds are persistently under 46Mbps regardless of the time of day.

[Alex]

@Lifeshield Please try to change your Wi-Fi Channel by following the below steps.

Changing Wi-Fi Channels – Split SSID

You can do this by logging into your router menu:

- Go to vodafone.connect or 192.168.1.1

- Enter the password - vodafone

- In the top right, change this mode to expert mode

- Go to the Wi-Fi tab

- Scroll down and click on split SSID

- You’ll then see the two options, one for 2.4Ghz and 5Ghz, in each section, you’ll see the SSID name – we’d recommend changing the name to have a 2 and a 5 at the start, as you’ll then be able to identify which is which on your device.

- Hit apply

Changing Wi-Fi Channels

- In the Wi-Fi tab, go to settings from the left menu

- Here you can change the channel of the 2.4Ghz/5Ghz channels from Auto.

- We’d recommend either 1,6 or 11 on 2.4Ghz
- Run a speedtest before you change the channel and then another afterwards, as you’ll then be able to see any difference it’s made.

[Lifeshield]

Why would changing the WiFi channel make any difference to my connection over ethernet?

This seems a pretty poor way to justify not getting anywhere near 76Mbps. We're talking a good 30Mbps difference between the highest maximum speed and what I am actually getting.

[Lifeshield]

Have spoken with online chat support. They had me disconnect and reconnect all cables to router and power cycle and then reconnect only one device via Ethernet. Speeds ended up being lower at just 44Mbps!

I am then told it is only considered a problem if I am getting less than 75% of my minimum guaranteed speed?

Is this how you keep customers? By not even giving them their guaranteed speeds? And refusing to acknowledge it is a problem when you are giving them less than what you offer in a contract?

Seriously?

I think Vodafone need to get this sorted pronto or they are losing me as a customer before the first bill is paid out.

[georgeh01]

Send a complaint. That's what it took for my line to get sorted as I was having similar problems to you after I joined early this year. The connection was dropping multiple times a day, when it was connected it was below the garunteed spped, and support were next to uselesss. 
I sent a complaint, stating that I want to cancel without penalty, which seemed to kick them up the Bum, and fianlly made them pay a bit of attention. 
Next thing I know they are sending round a Openreach technician, who ultimately said he could not find any faults, but did a DLM reset and my line has been stable and fast ever since. 

[Alex]

@Lifeshield So we're able to get this raised with our specialist team, please contact us using the information in the private message I've sent. 

[Soofla]

Something will have been lost in translation there. If Vodafone are unable to provide the minimum guaranteed speed then you will be able to leave the service, without penalty.

If they are unable to fix the issue from their end, they may well arrange for an engineer to attend the local exchange and reset your connection.
It is also possible that the engineer will visit your site - however do remember that internal wiring is your responsibility, so check your connection, wired, from the Master Socket if at all posible as that should rule-out internal issues.

You have 30 days to cancel as per Vodafone's own T&C's, however invoking that clause will almost certainly see you lose the connection charge.

If however you wait it out, and they are unable to give you the guaranteed minimum, you should see the initial connection charge refunded - as this is the only way you could leave "without penalty".

[Lifeshield]

I only have one socket, which requires a filter. I have tried changing the filter also. I have used both the cables Vodafone provide and tried my own. It makes no difference.