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09-11-2018 07:24 PM - edited 09-11-2018 07:26 PM
I'm suffering from persistent low download speeds on my Vodafone Superfast 2 (76mb) service. Despite the router home page and iPhone app showing the router is syncing at 79mb my download speed is regularly in the 20-25mb range. When testing the download speed I am using a laptop connected to the router via ethernet and using the speedtest.net website.
I have chatted to advisors and run all the tests with no resolution, and the case has been escalated to a second level technical team. I've been advised that I will be contacted within 72 hours to confirm the problem is fixed or to arrange an engineer visit. Fingers crossed !
Meanwhile, could anyone suggest possible causes for this scenario? My gut feel is there must be an issue with the router if it is syncing ok but the download speeds are low.
Any thoughts appreciated.
10-11-2018 08:42 AM
Further to my original post I ran a further test this morning. Laptop connected via Ethernet download speed was 25mb. iPhone connected via Wi-Fi download speed was 33mb.
I am thinking that there is a problem with the Ethernet ports on the router.
10-11-2018 01:50 PM
If you are using Ookla speed test servers, try a number of different servers.
If it's not speedtest servers then it's something odd becuase if there were port faults on the router, these things tend to either work or not work, they don't just slow down!
FYI: Im in the North East. Currently I can connect to a couple of local speedtest servers at 46Mbps on connection with a 49Mbps sync rate. If I choose Vodafone's London Speedtest server on a Saturday Afternonn I can only get get 38Mbps from it, and If I were to try that tonight I'd be luck to even get a connection - even though in the real world we could (alternatively) be simultaneously watching a couple of 4K Netflix streams and playing online games!
11-11-2018 10:35 AM
@KeithAlger. Thanks for reply. Interesting comment about changing the speed test servers. I did, and got much better results. Doesn't seem to be the best tool for Vodagone to use
need to do some more investigation because I was having streaming issues when i first started investigating.
thanks again.
10-11-2018 02:57 PM
I wish you luck with the level 2 team. I sent off speedtest results 4 weeks ago and noone has contacted me since.
I rang customer services again yesterday to complain about the pathetic speeds in the evenings (below 5mbps) but the near maximum speeds early mornings (about 74mbps). I was told I'd need to provide them with updated results. I asked what difference that would make as they already had data from several weeks previously. If the problem was at my end, then the slow speeds would exist all the time. However, I can predict when the performance will fall off a cliff. It's when the schoolkids get home and go online.
It's just an eternally repeating cycle where you make no progress whatsover whilst Vodafone keeps pocketing the cash and paying call centre staff peanuts to keep fobbing people off.
11-11-2018 09:33 AM
Unfortunately Vodafone are well known for contention issues and speed throttling.
You are very unlikely to get download speeds anywhere close to your sync speed especially during peak hours.
There was a thread showing precise times the throttling kicked in, where download speeds would fall off a cliff.
It was something like 3.59pm - 11.59pm... After which they would magically return to normal.
Vodafone deny this and make users repeat the same nonsense tests with WiFi channels (even if you prove you are connect via ethernet) to try to fob customers off.
Unfortunately the only thing you can do is keep complaining and try to leave Vodafone without a penalty as you are not getting advertised speeds.
Raise a case with https://www.resolver.co.uk
This may make Vodafone listen.
11-11-2018 09:45 AM
@jarrvo MThanks for response. I'm getting the low download speeds on speed test at throughout the day, not just at peak hours, which is what i don't understand. I alao don't understand how I can get a higher download speed via wifi compared to ethernet!
13-11-2018 10:23 PM
@spikeymikey Hi there, there's a couple of possible issues that could cause this issue.
1. Possible router or PC fault- as you said ports on router or PC could be faulty. Resulting in speed being limited on the connection.
2. Broadband fault- There could be an issue in the area, this is why we ask for the speed tests at various points during the day. With these details we can prove to the network engineers if its a localised fault i.e speeds same no matter what or if its a network level issue with speeds being good in the morning and afternoon, but slowing down in evening at peak times.
Make sure as @Anonymous said to swap servers as these can also affect your speed tests
Hope this helps, the Tech 2 guys should be in contact and hopefully get to the bottom of this issue.
Joe