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Hi, having now left Vodafone broadband for two weeks and received no router returns bag, but have received an email threat for a £72 charge, card some one give me an address to return this device too please? I’m on holiday next week so don’t have time to wait for a new bag to be posted and be able to send before this charge is administered.
[MOD EDIT: This post has been edited to remove personal information please see Community Guidelines]
Hey @PeteK we're sorry to hear you've not had your returns bag.
So we can arrange for you to send your router back to us, I've popped you over a private message with details on how to get in touch.
Alternatively, if you have a Twitter or Facebook account we'll be happy to pick your query up from there 😊