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Need some help please, I have had broadband for about 6 weeks now, previously with plus net and no issues. Last night the Internet went off for no reason, I now get a solid green WiFi light and a slow pulsing green Internet light. Internet connection is showing as not available on my phone and when you sign into it it says press reconnect to reset the dsl line. I press the button and the router flashes then nothing happens! Anybosy have any ideas of a fix, tried everything including factory reset and have been on to the tech line for an hour. All line tests come back ok. Escalated to tech2 team but have to wait 48 hours to get a call back.
@scottysm If you've got a solid green Wi-Fi light, but the internet light is flashing green the router is trying to establish a connection.
Have you contacted our Broadband Live Chat team to check on the connection from our side? You can also contact the Broadband team on 08080034515 (free from all UK landlines and mobiles) with lines open between 8am and 11pm, seven days a week.
Please keep us updated and let us know what they advise and please feel free to come back to us if you're still experiencing issues.