Slow speed peak times

[maughanorama]

i get the same.. Suppossed to be 76 mb but in day time midnightish till 18:00 iget anything between 50 -67 mb which is totally acceptable. However between 18:00 and midnight my connection is traffic shaped and i get a max of 18mb lowest of about 8. Now i know that not to bad but its around 10% of my connection speed stated on my router. And way below the minimum of a guaranteed 45mb. I have been through the terms and conditions and im unable to find the traffic managemnet bit. Also this has only just started when i upgraded to 76mb from 38mb so its defo something to do with the upgrade

[eveningstreamer]

So I spoke to a nice man at customer service - I pointed out that it unlikely that they would invest in my exchange and I didn’t want to spend an evening turning things on and off - he did say if the tech chaps say there’s nothing they can do then they will release you from the contract without charge

[sb300869]

You confirm my suspicion that it was traffic managment. I usually getting around 9 mb download and 0.5 upload, then in evening it would drop down to 2 mb / 0.25 if I am lucky. 

I just migrated to BT and my ADSL account is speed of 13 mb / 1.5 with only a slight drop during busy times. 

Shame that Vodafone home ADSL service is not good as the mobile service 🙂

[maughanorama]

Well to add to my woes. My vdsl totally crapped out today around 10:00am

I called the broadband team and apparantly the update from tech2 for mt previous ticket. I.e. slow internet at peak times was check and change my wifi channell... grrrrrr

Anyway i called ul to report my internet service has stopped totally. However my router is synced at 76mb down and 20 mb up. I also done a traceroute to google.com from my machine that is over RJ45 NOT WIFI. Tge first hop to my router is fine however the second hop to vodafone network is over 4 seconds. After being on the phone for ages and being asked to change wifi channels (again and reboot the router again ) i was told there has been a firmware upgrade on the router and this may have broken it.

So i actually think theres an issue at the exchange but ill go with the knackered router till i plug it in and its exactly the same.

Straw clutching comes to mind oh and dont bother trying to talk to tech 2 they dont stoop as low as talking to customers

[okecokey]

Mm what router / firmware do you currently have ?

[maughanorama]

Dunno what model the router is..original connect I suppose. Vox25  The firmware version is on attachment.

[okecokey]

Interesting, I'm running that router / firmware and have problems with Upstream FEC errors but in all other respects seems to be working well so same as you I don't hold a lot of hope that a new router will cure the problem. Please keep us updated on progress will be interested in solution.

[maughanorama]

Will do.like I say my router is synced at 76mb. When I called earlier it was almost like I had to prove to the tech2 teams it's broken. They wanted speed test.net results lol I said I would if I could get the site!

[maughanorama]

Well would you believe it? As its now off peak you know sunday night nearly midnight i.e. nobody using the internet my dsl has sprung back into life... My rpi has a speedtest of 40mbs which is the usb ethnet limit. Good enough though. I bet tomorrow its good till 5pm

Nothing to do with new router.. 

Feeling fobbed off

Would havee been better if they said yer one of our 10gbs out of your exchange is broken or yer we are over subscribed in your exchange rather than change you WiFi channel!!!

[okecokey]

Yes, unfortunately it's unlikely that anyone in the know would discuss traffic loading & contention ratios for links openly, I certainly wouldn't when I worked for A n other company (although not direct public facing network). I do wonder if anyone in the Community has the skills & time to setup a page or 2 with a very simple 3 box, postcode, time & speed, input which could be used to record a map of bottlenecks (always slow) and slowdowns (time related) on the network (also wonder how much extra effort it would be to do for all the main protagonists), should this be Ofcom. Of course few ever consider that FTTC is running over an infrastructure not owned by VF and that the other companies in it at the beginning did a runner when they realised the costs and the Government then started beating BT over the head as they were the only ones that couldn't back out. Here's hoping that VF back office are on the case, monitoring performance & ensuring that appropriate upgrading is occurring as traffic levels increase.

[maughanorama]

ok so router arrived this morning and off course they want the old working one back.

so i plug it all in and yes i changed the filters for the new ones and all cables. i call up to get this router registered or whatever they call it, 30 mins later im still listening to some music so i hang up and try the online chat. whilst online chat seemd ok and told me no problems your router will be online in 2 hours i go about my day of course 2 hours roll past and nothing. so i web chat again and get told no problem this should be working blah blah blah, nope i try web chat again and this time they tell me it could take 24hrs. so i go a little crazy at this as when i removed my old router it was working perfectly outside peak hours now i have 0 internet.

anyway it took over 6 hours to get the new router online and 4 web chats.

all the time the router was on and trying to connect in the event logs it clearly stated PPP CHAP AUTH FAIL. so why it takes hours to get vodafone to register their OWN device to their OWN network i never know 

anyway as i originally thought as its now still peak hours my internet is crap in fact its less than that. here the speedtest result from my server with NOTHING else on the network

server:~# speedtest --share --simple
Ping: 19.355 ms
Download: 4.41 Mbits/s
Upload: 3.96 Mbits/s
Share results: http://www.speedtest.net/result/7099514308.png
server:~# speedtest --share --simple
Ping: 19.369 ms
Download: 2.25 Mbits/s
Upload: 12.87 Mbits/s
Share results: http://www.speedtest.net/result/7099515319.png
server:~# speedtest --share --simple
Ping: 19.693 ms
Download: 5.46 Mbits/s
Upload: 14.63 Mbits/s
Share results: http://www.speedtest.net/result/7099516420.png
server:~# speedtest --share --simple
Ping: 19.273 ms
Download: 5.61 Mbits/s
Upload: 14.72 Mbits/s
Share results: http://www.speedtest.net/result/7099517719.png
server:~# speedtest --share --simple
Ping: 20.107 ms
Download: 8.50 Mbits/s
Upload: 16.79 Mbits/s
Share results: http://www.speedtest.net/result/7099518796.png
server:~# speedtest --share --simple
Ping: 19.98 ms
Download: 19.11 Mbits/s
Upload: 16.80 Mbits/s
Share results: http://www.speedtest.net/result/7099520075.png
server:~# speedtest --share --simple
Ping: 20.89 ms
Download: 24.27 Mbits/s
Upload: 16.35 Mbits/s
Share results: http://www.speedtest.net/result/7099521689.png
server:~# speedtest --share --simple
Ping: 20.592 ms
Download: 22.16 Mbits/s
Upload: 17.26 Mbits/s
Share results: http://www.speedtest.net/result/7099522931.png
server:~# speedtest --share --simple
Ping: 19.578 ms
Download: 15.58 Mbits/s
Upload: 17.01 Mbits/s
Share results: http://www.speedtest.net/result/7099523960.png
server:~# speedtest --share --simple
Ping: 19.908 ms
Download: 24.98 Mbits/s
Upload: 17.03 Mbits/s
Share results: http://www.speedtest.net/result/7099525229.png

bear in mind my router is synced at 76.6 mb down and 20mb up. my speedtest results will be back up tommorw morning. so please dont anyone tell me to change my wifi setting unless its a known bug on the router that causes the wired network to go slow at peak times