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Vodafone Home Broadband / Vodafone Connect

dynamick
2: Seeker
2: Seeker
Hi there. Firstly the speeds and setup on my broadband have been great, so has most of the customer support I have had with initial gremlins on setup

I do have two big headaches though. I have a zyxcel nsa325 network drive which I store music, photos, movies etc on and On my old plusnet modem I just plugged it in the ethernet port and my Hitachi tv saw it. Now although the drive is visible through my PC and is visible wordlessly on the home network, the drive is not seen by my TV *unless the drive is plugged directly into the the ethernet port on the TV. So what setting am missing, there is no help or suggestions on the net, with it being a new modem there is no firmware 6 for it either.

Secondly, when I signed up for vodafone home broadband I was told that I would get 10 email addresses too, I have no idea where they are or indeed the pop/imap.plus.net settings for the addresses or the settings so I can send emails on my current email address.

Hope someone can help and thanks in advance

Mick
373 REPLIES 373

Hello all

 

I understand your frustration.

If you are experiencing problems with your router / or settings please contact our Broadband Live Chat and we will investigate for you - see here

Alternatively, please call our technical team directly on 08080 034 515 and we will help you further.

 

Louise

Hi @Louise

Thank you for taking the time to  respond, however if you read though this thread and it will become obvious that this is not an issue that can be fixed with boiler plate support responses. The issue would seem to have been proven to be with the router firmware. Vodafone have previously acknowledged  that there was an issue and eventually released a "fixed" firmware however that has only fixed particular circumstances and not the whole thing. I would be more than happy to discuss this on the phone or via PM/email with someone who is able to advise what is being done to fix the router code but this can't be fixed (only worked round) by changing any settings available from the router interface.  As an aside, I did try to contact chat support before I spent my evening trouble shooting it myself and unfortunately got the message that no one was available. As I say, I appreciate the response but some actual information on what is being done to address the identified problem would be much more welcome.

Regards

Pete

Louise, thank you for the suggestion, however if you read through the very long threads you will see that people are not having problems with their settings, but rather are having to change the default setting to disable features to make the network work as it should with all devices talking together.

 

Note that all we who are contributing here are seasoned and knowledgable on networks, and have complex internal networks including wired and wireless PC's, printers, NAS storage, DLNA streaming services and receivers. In most cases all of these worked happily together on other routers supplied by other ISP's.

 

As delivered the router isolates devices connected via the wired, 2.4 wireless and 5.0 wireless networks from each other, effectively providing 3 seperate networks that can reach the internet, but not communicate with each other.

 

By experiment all have found that by by disabling two features, split SSID and the 5.0 wireless, then the remaining networks, wired and wireless 2.4 communicate properly between themselves becoming one single internal network as it should do, and as all other routers do. This situation has existed since the major software update in July.

 

several contributors have discussed this with support and they have been able to reproduce the issue. What is required is an update to the software that resolves this issue. 

 

 

Hi All,

 

I have read many of the posts here and I too have similar issues, in short my wireless clients cannot access a wired Synology NAS. 

 

Is anybody aware of the latest from VF?

My access to synology is patchy

 

I can sometimes get to it but a reboot fixes it when i cannot

 

then voila i can get to my plex server on my synology

 

VF still have issues with the router.

I think the patch won't be until Q1 next year.

Hi @mbind

 

I would advise giving us a call to speak to our Tech specialists.

 

Thanks,

Sarah 

hI@Sarah_A,

 

The firmware is broken only an update can help \or give out usernames and passwords to get around this issue.

I have a desktop PC running a Plex media server. If server, TV and laptop are all connected via wifi, then Plex works perfectly. If the PC with the plex server is connected to the router with an ethernet cable, the other two devices won't see the plex server, but the laptop will still access the shared files on the other PC, so it doesn't seem like a wireless isolation issue. 

Amanda
Community Manager
Community Manager

Hi @Gmifflin@essdiem@sharkey67 and @cdl

 

For help with Home Broadband queries you can either speak to the team on Live Chat, or by calling 08080 034 515. 

 

Thanks,