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I placed a broadband order on the 22 May for my new house which I advised Vodafone (a very helpful Irish Lee) that I would be moving in on 13th July. I instructed Lee that connection can only happen after the 13th once I move in so we agreed a date of 14th for an Engineer to come around and the router was to be delivered to my old address.
Come the 12th June I received my router so I assumed everything was going to plan, however, once I moved in and called Vodafone - I was told because you tried to activate the line in May (even when I instructed you to do in June).
Since the line was occupied, you preceded to cancel the order along with the Engineer visit. Vodafone why did you not follow my instructions and why did you no inform me that the order was cancelled? If the order was cancelled why did you send me the router? Can you answer these questions and help sort this out please please so I can get connected now?
The Vodafone Teams here read all posts and help where they can. However it can take some time for them to read and engage in threads try can help with.
Id suggest to speak with their dedicated Broadband Team via Contact-us.
I have submitted the issue to the support team but the support team has not got back to me yet, Does anyone know why I am having issues with getting a contract up and running when I placed the order in good time on the 22th May??
@Captain_desmo I can see we've been in touch via email since your last post. Thanks for replying to us, a member of our team will be back in touch as soon as possible.
Once we've had a look into your account, we'll be able to provide further information and answers to your questions.