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Vodafone home fibre broadband VPN setting

seblb
2: Seeker
2: Seeker

Help! I have been trying to get this to work and given up becuase Vodafone are hiding important connection details. The config I want use is the L2TP Server VPN on the Vodafine Connect Broadband Router. The settings in the router are simple enough (cool! 🐵 but getting a client to connect to it is impossible (unless it is another Vodafone HHG2500 Broadband router). So here is what I have done:

 

1) Setup the router's L2TP Server VPN configuration (set shared key, user and password, etc)

2) Configured and OSx and iOS client to connect on L2TP (settings quite straight forward) but both fail. The only debug details I was able to get was from the OSX connection that failed on "L2TP sent SCCRQ" - I also have the wireshark dumps from the client and router.

3) Setup other VPN clients, but no success

 

I spoke to the vodafone live chat team (not a great experience, so unless there is an expert there I can chat to, please do not direct me back there Vodafone). The experience was as follows (I have the chat transcript if you want it):

 

1) Told "since few days we are facing issues with the application, However our engineers are working to fix this"

 - I told them that "VPN" was router hardware related and not a "service" (sigh)

 

2) I was then directed to change my wifi setting

 - I told them the wifi had nothing to do with VPN (sigh)

 

3) I was then told I had to have a business account for the VPN to work

- I told them that if I plugged in my draytek router, the VPN worked so it had nothing to do with that. This was the final sitcking point and they would not budge. Form my point of view this was the only thing they could use to get rid of me, as they didnt know what they were talking about.

 

Since then I have discovered if you have 2 people on Vodafone with their routers (both my father in law and I are on vodafone). One setup and L2TP server and the other L2TP client. They happily connect!

 

Therefore, the statement that VPN is business only is also not true. Therefore there is some odd setting that a L2TP client needs to do to connect to a Vodafone HHG2500. What is this? Please can someone from Vodafone provide a faultless configuration for a client so the rest of the community can do the rest for you?

 

The reason I am not able to use my Vodafone router is becuase I use a draytek so I can VPN into my office (also draytek). This additional VPN config is to connect to my father in laws home to assist on all things IT. I therefore need some form of VPN client that can connect to a Vodafone Router running the L2TP VPN server. :o(

 

 

84 REPLIES 84

Please can you send me Broadband/Router specialist contact details too? I am having issues connecting a work laptop on Cisco VPN with disconnects every 30s, whilst my housemates work vpn (non Cisco) is fine.

 

Thanks

Adam
Moderator (Retired)
Moderator (Retired)

Our Broadband team can help with this @alexgregory85. Please send us your details via the private message I've sent across for you. 

Hi Mark,

I went through the steps advised in your private message and raised a query with the reference code you provided.

Your support team came back to me saying that they can not help with setting VPNs as they do not support it as a provider.

Is this really the case? If so, why refer us to raising a ticket privately if the answer if enivitably going to be that you can't do it?

Fabien

 

So VPN is not supported or was the helpdesk not able to help?

 

I urgently need a VPN as I am self employed and need access to my files on the go.

 

Currently my NAS is runnung 24/7 which is not a viable solution.

 

Need to cancel my contract then and try another provider 

@carp3di3m Hi there, I'll say the same as I said to @jpope although we can't support a VPN as it's not a service that we are providing. The router itself should be able to handle this as a connection. What is it that happens when you try to connect to your VPN?

 

Joe

Please also put me in touch with your Broadband team.

Just a suggestion... could one of your Broadband team post the solution to this into this forum so that many users could resolve their own issues rather than having to go through the support hoops ?

Mark
Community Manager
Community Manager

As we need to request personal details from you to arrange for one of our Broadband Specialists to contact you @Coverdale regarding your VPN issue, please get in touch by following the instructions in this private message.

Could you please help me get an L2TP or SSL VPN working on your Router?  Thanks

Could I please be contaced per private message, too?

 

I have been waiting now since last year.

So after speaking to Vodafone support .... again ... Vodafone advised me to go out and buy a router and then take their router out of my network. Awesome. Kind of feels like having to pay again for something that is freely included in everyone elses offering.

 

I am now counting down the days to rid myself of this company. I have been constantly underwhelmed by the entire experience.