cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Vodafone home fibre broadband VPN setting

seblb
2: Seeker
2: Seeker

Help! I have been trying to get this to work and given up becuase Vodafone are hiding important connection details. The config I want use is the L2TP Server VPN on the Vodafine Connect Broadband Router. The settings in the router are simple enough (cool! 🐵 but getting a client to connect to it is impossible (unless it is another Vodafone HHG2500 Broadband router). So here is what I have done:

 

1) Setup the router's L2TP Server VPN configuration (set shared key, user and password, etc)

2) Configured and OSx and iOS client to connect on L2TP (settings quite straight forward) but both fail. The only debug details I was able to get was from the OSX connection that failed on "L2TP sent SCCRQ" - I also have the wireshark dumps from the client and router.

3) Setup other VPN clients, but no success

 

I spoke to the vodafone live chat team (not a great experience, so unless there is an expert there I can chat to, please do not direct me back there Vodafone). The experience was as follows (I have the chat transcript if you want it):

 

1) Told "since few days we are facing issues with the application, However our engineers are working to fix this"

 - I told them that "VPN" was router hardware related and not a "service" (sigh)

 

2) I was then directed to change my wifi setting

 - I told them the wifi had nothing to do with VPN (sigh)

 

3) I was then told I had to have a business account for the VPN to work

- I told them that if I plugged in my draytek router, the VPN worked so it had nothing to do with that. This was the final sitcking point and they would not budge. Form my point of view this was the only thing they could use to get rid of me, as they didnt know what they were talking about.

 

Since then I have discovered if you have 2 people on Vodafone with their routers (both my father in law and I are on vodafone). One setup and L2TP server and the other L2TP client. They happily connect!

 

Therefore, the statement that VPN is business only is also not true. Therefore there is some odd setting that a L2TP client needs to do to connect to a Vodafone HHG2500. What is this? Please can someone from Vodafone provide a faultless configuration for a client so the rest of the community can do the rest for you?

 

The reason I am not able to use my Vodafone router is becuase I use a draytek so I can VPN into my office (also draytek). This additional VPN config is to connect to my father in laws home to assist on all things IT. I therefore need some form of VPN client that can connect to a Vodafone Router running the L2TP VPN server. :o(

 

 

84 REPLIES 84

Tried logging on to check just how many days i have left and i get this... yayyy !!!

 

Untitled.png

NETGEAR D7000-200UKS Nighthawk 

 

is now on sale for 99 at Amazon. Not the best brand. Other BB providers are not better and VF is cheaper. 

 

https://www.amazon.co.uk/NETGEAR-D7000-200UKS-Nighthawk-Wireless-Connections/dp/B074QMGFNY/ref=sr_1_...

 

 

TJ
Community Manager (Retired)
Community Manager (Retired)

If you'd still like help with this @carp3di3m, I've sent you a private message over with details on how to get in touch.

I'd like to set up vpn on my router. I've tried live support twice and will not be using again, please just send me precise instructions and the details I need to enter into the vpn settings on the router config menu.

 

 

Thanks

Hi there,

I have tried to connect my router to SurfShark, but have not been successful. Can anyone help with the precise instructions? 

Thank you. 

Adam
Moderator (Retired)
Moderator (Retired)

Hi @gaijin28 are you trying to install the VPN directly onto the router, or are you installing the VPN on your chosen device? Also, which router is it that you're using currently? 

I've installed it on devices, tried to install it on Samsung smart tv but didn't work. So the only option would be to install it on router. I am using the normal vodafone router. Model HHG2500. 

DaneB
Moderator (Retired)
Moderator (Retired)

What happens when you install it onto the router @gaijin28

@choki21

Did you buy a VPN router and VPN setup support when you signed up to Vodafone or did you just buy broadband?

Why don't you go to the provider of the VPN and get them to set it up or recommend a compatible router?

All VPNs are different and there are many different ways to set it up. So don't expect someone to come along and spoon feed you the instructions. If you don't want to bother learning yourself then you'll need to pay someone to do it for you.

Support is for broadband support not custom VPN setups and configurations.

This even wasn't an option when I brought it?