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Help! I have been trying to get this to work and given up becuase Vodafone are hiding important connection details. The config I want use is the L2TP Server VPN on the Vodafine Connect Broadband Router. The settings in the router are simple enough (cool! :o) but getting a client to connect to it is impossible (unless it is another Vodafone HHG2500 Broadband router). So here is what I have done:
1) Setup the router's L2TP Server VPN configuration (set shared key, user and password, etc)
2) Configured and OSx and iOS client to connect on L2TP (settings quite straight forward) but both fail. The only debug details I was able to get was from the OSX connection that failed on "L2TP sent SCCRQ" - I also have the wireshark dumps from the client and router.
3) Setup other VPN clients, but no success
I spoke to the vodafone live chat team (not a great experience, so unless there is an expert there I can chat to, please do not direct me back there Vodafone). The experience was as follows (I have the chat transcript if you want it):
1) Told "since few days we are facing issues with the application, However our engineers are working to fix this"
- I told them that "VPN" was router hardware related and not a "service" (sigh)
2) I was then directed to change my wifi setting
- I told them the wifi had nothing to do with VPN (sigh)
3) I was then told I had to have a business account for the VPN to work
- I told them that if I plugged in my draytek router, the VPN worked so it had nothing to do with that. This was the final sitcking point and they would not budge. Form my point of view this was the only thing they could use to get rid of me, as they didnt know what they were talking about.
Since then I have discovered if you have 2 people on Vodafone with their routers (both my father in law and I are on vodafone). One setup and L2TP server and the other L2TP client. They happily connect!
Therefore, the statement that VPN is business only is also not true. Therefore there is some odd setting that a L2TP client needs to do to connect to a Vodafone HHG2500. What is this? Please can someone from Vodafone provide a faultless configuration for a client so the rest of the community can do the rest for you?
The reason I am not able to use my Vodafone router is becuase I use a draytek so I can VPN into my office (also draytek). This additional VPN config is to connect to my father in laws home to assist on all things IT. I therefore need some form of VPN client that can connect to a Vodafone Router running the L2TP VPN server. :o(
Any joy with this? I’ve been trying for months, hoping that a firmware update would cure it. The vf routers must be using their own secretkey/password/port and ignoring the settings in the vpn page.
I'd get your father in law a cheap 2860 and ditch the rubbish vf supplied router. Cheap tat they supply, but can't even support is hardly promising, or likely to be fixed by the sounds of it.
Alex, could I have these contact details too?
We have issues when my partner tries to connect with her works VPN and feel this may be the same issue the others above have been experiencing.
We have recently switched to Vodafone and need to set up VPN on our router. Please could I get soem advice on how to do this from your specialists?
Hi, I have recently switched to Vodafone and have the same problem setting up my VPN. I have configured the L2tp server on my vf connect router and an trying to connect with iPhone but nothing seems to work. Any suggestions?
Hi, I have recently (in fact today) switched to Vodafone and have the same problem setting up my VPN. I have configured the L2TP server on my Vodafone Connect router and trying to connect with iOS and Android devices but nothing seems to work. Any suggestions?
That's very strange @Aggressor_UK 🤔 Apologies for any inconvenience this is causing, I know how frustrating it must be not being able to connect your devices.
One of the Broadband Specialists in out team will be more than happy to help get you up and running. So they can take a look into this with you, please contact us directly using the private message I've sent you.