Other broadband queries
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Change of ownership

Hi, my sister has broadband in my name at her address. She pays me each month for it. We called up in March / April this year to have it taken out of my name and put into her own. We’ve since heard nothing back, even though we were told it would be c...

They sure try to keep hold of your custom

Having had enough of VF customer service, I have moved ISPs.Today (8 days after switching) I received seven letters from Vodafone saying how sorry they are that I'm planning to leave (too late, already gone).Seven letters, all exactly the same, each ...

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petezx9 by 2: Seeker
  • 992 Views
  • 1 replies
  • 1 thanks

High latency and packet loss

Hi Everyone, The past week or so but particularly the past 4 days I have been seeing packet loss of up to 35% from about 4pm onwards usually until about 11pm also my latency to the gatway IP has doubled from 4ms to 8-10ms (this is 24x7) its making th...

J141 by 3: Seeker
  • 4300 Views
  • 17 replies
  • 0 thanks

FTTP upgrade from FTTC

Hi, I'm currently with Vodafone via FTTC (70/20). Recently FTTP has become available in my area and shows up as available at my home on Vodafone's website upto Full Fibre 900. I've been trying to upgrade the service but haven't had much luck. I renew...

Netflix Streaming Quality

Hello, I have recently joined Vodafone broadband and ever since I’ve had serious issues with the streaming quality on Netflix. Pixelated and streaming at 0.93mbps.  This is across ALL devices utilising the internet connection. I know it’s not a bandw...

FTTP install/upgrade

Good evening  I'm trying to place an order/upgrade to full fibre however it's not showing as an option when I put my address details in. When I do the same search on BT, Plusnet, EE etc they all say it is available.   Is there anything that can be do...

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