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Reposting as my previous post dissapeared from the message board and from my profile, as if was never posted 
This is the link to it and its contents are below in case it is fully deleted.
After confirming the min guaranteed speed on the Vodafone website, - 73Mbps I signed up and had Vodafone installed on the 29th of January, I needed a new line, so we paid £60 for an engineer visit (according to the invoice).
An engineer never visited, and the line has been getting slower and slower. I've been keeping an eye on the Guaranteed speed for my address and it has changed twice since I installed the service, initially it was 73, something that I confirmed with Vodafone support via phone, I checked the guaranteed speed on the install date, and it had decreased to 62.58Mbps, and now it is down to 59.73Mbps
Vodafone says the line is fine, and that there was a problem and the guaranteed speed is no longer guaranteed, and vodafone seems to be moving (decreasing) the minimum speed target whenever its easier to do so instead of finding/fixing a fault.
I ran tests with 1st level support via phone, however they are limited to following the scripts that were made available to them, e.g. running a speed test, and expecting the download speeds to be higher than the Router Sync speeds??
I've spoken to 2nd level engineers, swapped microfilters, removed the faceplate to plug into the test port, but the sync speed has not changed, the PPP connection did not even drop on the Vodafone device when it was not plugged into the phone line... something Vodafone couldnt explain why...
Tried an openreach approved technicolor from a work colleague and the speeds, attenuation, and snr are the same.
I have been running ping/latency tests from the internet to the vodafone router at home, and i have packet loss, and high latency as can be seen here at random times of the day, when we are all sleeping at home, or at work, and the device is not in use.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/bdaf0f54c03cf34753c8bd0cdb8f7de3641ca887
https://www.thinkbroadband.com/broadband/monitoring/quality/share/7564747f83f7168397bdb5a25cea142c41be3c36-14-02-2018
I do not have Wifi in use, (it is disabled, everything is cabled) here and 75% of our usage has been going through our Virginmedia line which was disconnected today.
DSL Connection
| Actual data rate | 63204 (Kbps.) | 16998 (Kbps.) |
| SNR Margin | 6.1 dB | 6.6 dB |
| Loop Attenuation | 14.7 dB | 18.7 dB |
| FEC Corrections | 4114576 | 0 |
| CRC Error | 112 | 1415 |
Can someone please let me know how to get all of this properly lookedinto?
- Paid for an engineer visit that never took place,
- Speeds below the Minimum Guaranteed speeds, which keep decreasing instead of having a fix put in place?
- PPPoE connection not dropping out when disconnecting router to swap filter? I took maybe a few seconds to swap it over, but would expect the PPPoE to drop out soon after the cable is disconnected? - this is obviously misleading to your customers, because if there is a temporary drop, if it is quick enough, then the Vodafone Router will not record it, and what normal users will see is a perfectly stable connection, when it is really not the case...
Thanks
Erick
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