So, I wish I read the postings in this forum before I switched from post office to Vodaphone.
I have never experienced such terrible service.
Broadband was due to go live 1st July, I have an active BT line, so it was activated but no internet despite the white lights indicating I have connection to internet and wifi. Called them to be told it could take up to Midnight.
2nd July- still nothing, had been up at 7am chatting with their bot service, then called them all morning. The amount of time I have wasted only to be told lies....
They are saying there is an outage in the area, then another time I was told the external line was not fixed and needs to be connected. However I did get some internet on this day... so how can any of that be true.
Called back another time only to be cut off. I have always remained polite as possible, but this is something else.
I have never had such bad customer service in my life.
I have decided today 3rd July to cancel the entire thing. I have no idea when the internet will connect.. considering I had no problems with my previous provider, I cant understand all this shifting of blame. There was no effort to keep me as a customer either.
I think if I was told something remotely truthful I would persevere, but you know as a consumer when you are being fed lies. I am surprised this company is even around.
Any advice from others on what to do from hereon to make sure I don't get screwed over any further?
I will be given 30 days cancellation..
Please don't reply Vodaphone with your patronising messages... do something fix it or you will lose many more customers. very poor experience and waste of my time...
