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Broadband activation

Activation failed or not gone ahead on 10th Sept

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2: Seeker

Hi, New VOX3 router set up as instructed before activation midnight Sept'10th. Activation has either failed or not gone ahead. Almost 5hrs wasted in total attempting to telephone support. Unimpressed... what next?

 

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2 REPLIES 2
Moderator

Hey @Mark_UK 👋 we'll be able to make sure your service is up and running and you router is connecting. As we'll need access to your account to do this, pop us a message through Twitter or Facebook with your full name, account/landline number and postcode and we'll take a look into this for you.

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2: Seeker

Thanks for the reply. Situation finally fixed on the 14th.  

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