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Broadband activation

Broadband Activation - Never happened

3: Seeker

I see there are several posts on failed broadband activation, I didnt know if it makes sense to open up another post but I thought I would atleast get a reply from Vodafone by doing this.

 

Vodafone disconnected our old broadband on activation date on 13 Nov and did not provide any service to us. 5 days without internet now, this is the first time in my life I am seeing such a worst migration process. Helpdesk is crap and broadband activation team dont care about my calls except reading a script - "Openreach will update again on so and so date". This is utterly ridiculous. Its my mistake that I havent seen the forum before placing the order with Vodafone otherwise I wouldnt have ordered.

 

How can Vodafone disconnect my old broadband if they cant activate new connection? I work in IT, seeing all this is mind boggling!!

 

Has anyone experiencing the same issues thought of complaining to Ofcom or the Ombudsman?

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39 REPLIES 39
4: Newbie

Any news Neo?

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3: Seeker

Hey, thanks for asking.

Its shocking, i called the activation team this morning and they said that Openreach will update on 20 Nov. Openreach didnt even check the cabinet, its just ridiculous that a company like Vodafone cant manage the migration properly. I dont have any hopes that the service will be live anytime sooner after reading so many posts on activation. I wonder why Vodafone is luring customers to sign up and doesnt deliver. Do they need our data to do something because we give all the details including back accounts too!! Vodafone didnt even sign up for Ofcom's automatic compensation scheme so they dont care how much delay they cause for new connections.

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4: Newbie

Very true, I noticed the auto compensation thing after I signed up (more fool me!), It'd be racking up a nice little sum for the two of us haha

 

Totally underwhelmed my friend, sick to death of it all. 20 years on the interwebs never had anything like this - sure they'll blame it on covid, Open Reach, fault on a previously working line, but really they should say significant activation delays then at least we'd know and have a back up plan or choose another ISP.

 

GOOD LUCK!

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2: Seeker

My activation date has just passed, it was meant to be yesterday 20/11/20.  I have landline tone but no Super fast 2 broadband.  I called Vodafone customer services this evening and they couldn't access my account because the pin failed, I was told to call back another time.  I'd waited on the phone for an hour and 10 mins to get that!  I never had problems like this with SKY which is where I was until now.  All I get on the router is the red flashing internet light.  My Sky router picks up nothing either!  I'm really angry and frustrated to put it mildly!

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4: Newbie

Welcome to the non activation club! My original date was 9th November still nothing as of 21st November 🤔

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4: Newbie

Neo any news from your end take it you are still offline?

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2: Seeker

I rung Vodafone this morning,

She asked for the router serial number, it matches what they have on the system.
I was put through to a man as well and they both said it was activated at their end.
An Openreach engineer will visit 23/11/20. My line has been fine when I was with SKY.
He can see the router when he runs a check at their end.
The router hasn't accepted the broadband from the beginning.

I suspect it's a problem with the router, I just wish they'd send another one.

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3: Seeker

Good afternoon!!

 

you are correct, still offline. No call from Vodafone. I am on phone with them now and they said Openreach will update again on 24 Nov. They even disconnected the mifi device as data was limited to 2gb. What a bunch of idiots !!

I wish I was a lawyer I could have sued them. I saw openreach super fast fibre van in my street yesterday but he did not do anything I guess. 

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4: Newbie

@neo Thats a shame was hoping someone might have good news haha

 

Not seen Open Reach around my way for weeks. Think this is going to be a long journey. I'm live on 26th... yeah right 😉

 

Bit cheeky giving you a 2GB card! I've got an unlimited sim, but its only useable on 3G, so 3-5mb downloads here, okay for email, browsing but no good for gaming. Hello PS5, goodbye PS5.

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4: Newbie

@ division did you say no VSDL through your Sky router too? Get the impression you'd see it light up at least if there was. My billion router doesn't light up and the Vodafone blinks even if the BT plug is pulled lol

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2: Seeker

Sky router light doesn't light up at all, Vodafone router light flashes red constantly.  Sky and Vodafone use different network types which I can't change as both are ISP standard routers.

Vodafone THG3000 router uses connection type 'PPPoE' and Sky ER115 router uses connection type 'MER/PPPoA'.

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3: Seeker

Red light blinking on my VF router too but after nearly an hr call with VF service desk (in Egypt!!) he says Copper line was activated but Openreach identified a problem with Fibre. So all new VF connections may have issues if the cabinet is at capacity as Openreach doesnt give monkeys to create more capacity.

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10: Established

Hi

To activate a non-standard router on VF I believe you need to register it.

You need a name and password, like....

dsl    xxxxxxx  @    broadband vodafone  co   uk

 

pwd secretsauce

 

mine was given me by VF but I have the std router and never used it, but who knows.

 

A relative of mine was put onto fibre and it didn't work, flashing light etc. I could not get a connection so...

Call Customer Service, Line was tested and no fault found, it was working.

3 days later OR arrived ( a new cabinet was fitted in the street a few feet away),  so fibre was to the new cabinet, house was on the old cabinet. A few feet of wiring and solved.

HOW/WHY the test was done and pased 100% is a mystery to me.

 

Is 0 8080  0345 15 still relevant to shout at people on?

 

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4: Newbie

Is 0 8080 0345 15 still relevant to shout at people on?

 

Nope, they don't want to hear from you or me or anyone else, funny really because communication is their business haha

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3: Seeker

Correct!

They must be seeing this forum and just ignoring all. They should be penalised for the amount of stress they are causing to all customers. Its different if they are having intermittent issues, but its worse when they say they can provide "superfast broadband" and disconnect the old service but cant provide you any service. Vodafone wonders!!

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2: Seeker

Good news, I have Vodafone Broadband.  😀  The Openreach engineer visited today and discovered that they hadn't physically changed the wiring in the box outside nearby hence no internet.  I was still connected to SKY (although not active).  It was only my phone line that got switched on Friday 20/11/20.  It's amazing how the Vodafone 2nd line support man on Saturday said that he could see my router at his end.....  How? I was connected to SKY at that time.  I am getting about 8.5mb/s download speed far from 60+.  My package is supposed to be "Superfast 2", doesn't feel any/much quicker than my standard SKY package...

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13: Advanced Member

@Divizion wrote:

I am getting about 8.5mb/s download speed far from 60+.  My package is supposed to be "Superfast 2", doesn't feel any/much quicker than my standard SKY package...


Were you on ADSL or VDSL (FTTC) with Sky?

What did Vodafone quote as your expected speed.

What does the BT broadband checker suggest your line is capable of?

https://www.broadbandchecker.btwholesale.com/#/ADSL

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Moderator

Hey @neo4403 and @adsb - It's disappointing to hear you guys are still waiting for your broadband to become active - So that we can check on the status of this, could you contact us on social media

@Divizion It's great that you're up and running with your broadband now, but I understand you're want to be getting the speeds you're paying for! Within the first 10-days of being set up you may experience slower speeds, if after this time period you are still having speed issues please drop us a message social media 😊

When contacting us on social media please be sure to include a link to this forum thread and your username so you're not having to repeat yourselves.

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4: Newbie

Evie Contacted via Twitter 2 hours ago, nothing heard, updated with this url plus username adsb... hit me up 🙂

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