Broadband Switch Cancellation

[Sabran-B]

Hi, I applied to switch my broadband provider from Virgin Media to Vodafone, however since I activated the switch Virgin Media has offered a better deal and I have accepted.  Now I need help cancelling my switch request. 

The online help tool is of no use and the numbers I have been given don't allow me to progress through the call option choices to speak to anyone.  I would be grateful if I could be details of someone in customer services who can help.

Many thanks

[Evie]

Hey there @Sabran-B - Unfortunately we don't have access to accounts over the forum and can't process cancellations over Social Media. I would advise speaking with our Broadband team on 08080 034 515, you should be able to select an option to 'Cancel' and this will take you through to an adviser. 

Let us know how you get on 😊